Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Inter Tel Phone System
#571497 05/09/14 08:03 PM
Joined: Sep 2010
Posts: 62
Ratata Offline OP
Member
OP Offline
Member
Joined: Sep 2010
Posts: 62
I have an Inter Tel phone system and I would like to know if someone when they get put on hold can hear an announcement on top of the hold music. For example, if someone call me and I put that person on hold they start hearing the music on hold. Can they hear an announcement while the person is on hold?

Comdial & Vertical
Comdial Vertical Search Enter Part Number
Re: Inter Tel Phone System
Ratata #571503 05/09/14 10:53 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Sure, with a custom MOH recording. Depending on your system, you can have multiple music sources, defined by trunk group, hunt group or station.

Re: Inter Tel Phone System
Ratata #571589 05/12/14 07:07 PM
Joined: Sep 2010
Posts: 62
Ratata Offline OP
Member
OP Offline
Member
Joined: Sep 2010
Posts: 62
Thanks DND ON. I only have one MOH source. Can I have a Voice application play a custom recording when someone is on hold?

Re: Inter Tel Phone System
Ratata #571607 05/12/14 10:56 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
No, you can't.

In theory you could transfer the call to a CRA, but I wouldn't. There would be no way to retrieve the call, and you'll eat a voice mail port while the greeting is being played.

What model and version system do you have?

Re: Inter Tel Phone System
Ratata #571654 05/13/14 03:24 PM
Joined: Oct 2009
Posts: 107
Member
Offline
Member
Joined: Oct 2009
Posts: 107
The only way to do it would be to transfer the call to a Hunt Group. Record 2 CRAs with messages that play in the hunt group as "Annoucement" and "Overflow" and they would hear MOH in between the announcements. You could still pick the calls as needed and/or the phones would still ring.


Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
Re: Inter Tel Phone System
Ratata #572849 06/09/14 06:50 PM
Joined: Sep 2010
Posts: 62
Ratata Offline OP
Member
OP Offline
Member
Joined: Sep 2010
Posts: 62
Thank you guys. I forgot about this post because I put this project on the side. Anyway, I set up the CRA and it work, but how can I disabled the inhouse phone from hearing the message? I only want outside callers to hear the message. Anyway I can do that?

inter tel axxess version 11

Re: Inter Tel Phone System
Ratata #572852 06/09/14 08:14 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Put the call on hold instead of transferring it to the CRA.

How many voice mail ports to you have on that system?

Re: Inter Tel Phone System
Ratata #572856 06/09/14 09:20 PM
Joined: Sep 2010
Posts: 62
Ratata Offline OP
Member
OP Offline
Member
Joined: Sep 2010
Posts: 62
The system have 200 voice mail ports. What do you mean by putting the call on hold? The CRA message since to work, but when I dialed the HG from the in-house number I also hear the CRA message. Do you know a way to disabled the CRA message for in-house phone?


Re: Inter Tel Phone System
Ratata #572860 06/09/14 10:01 PM
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Why would an internal station dial the hunt group instead of the extension number of the person they are trying to reach?

And no, you don't have 200 voice mail ports. Check under Voice Processor to see how many ports you have. This is important, because you're doing something that your system wasn't designed to do.

Every caller listening to those messages is eating up a voice mail port. This can lead to unintended consequences when all of your ports are busy, and incoming calls default to the Primary Attendant and no one can get into voice mail.

Re: Inter Tel Phone System
Ratata #572863 06/09/14 10:56 PM
Joined: Sep 2010
Posts: 62
Ratata Offline OP
Member
OP Offline
Member
Joined: Sep 2010
Posts: 62
I can't find how many email ports I have under Voice Processor. I only founded how many I'm using now. Under Number of Voice Channels I have a value of 16.

I guess I don't want to use a CRA if that is going to cause a problem. Do you know of another way I can do this?

Page 1 of 2 1 2

Moderated by  Stix1 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Vertical Summit 800--Gaining Time
by Keith Janssen - 08/03/20 02:46 PM
Industry Voices — Moore: A farewell to Sprint
by DonaldR - 08/03/20 01:04 PM
ITT K403A Music on hold card
by morephones - 08/01/20 06:51 AM
Suspect MP40 issue...
by CHBDC - 08/01/20 05:15 AM
Who's Online Now
36 members (Carl Navarro, Ruben, hbiss, barryv, KRRath, RATHER BE FISHING, Touch Tone Tommy, pvj, msnell, Keith Janssen, justbill, gelehu, DonaldR, dexman, hitechcomm, infinito, Silversam, ChrisNI, nfcphoneman, vicbob, metelcom, usedphones, OBT, Skunky, surdel, JBean3329, EV607797, Arthur P. Bloom, Professor Shadow, Yoda, btil, Noobed2336, nortelvoip, BobRobert, Daniel, Mercenary Roadie), 460 guests, and 59 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,856
Posts636,689
Members49,325
Most Online5,661
May 23rd, 2018
Today's Birthdays
hill0ck666, Silver84
Newest Members
barryv, carag62, CHBDC, Jeff Jordan, Joseph Barwick
49325 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 34
Ruben 18
DonaldR 17
hbiss 15
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners