Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#572465 05/30/14 10:04 PM
Joined: May 2014
Posts: 3
mthomas Offline OP
Member
OP Offline
Member
Joined: May 2014
Posts: 3
Hi -

I've seen demos of both the Vertical Wave IP 2500 system and Cisco's UCCX system. I really liked the Vertical Wave IP 2500 system, but don't know what i'm missing compared to Cisco's UCCX. Can someone tell me the pros/cons to each system.

Thank you!

Joined: May 2005
Posts: 939
Member
Offline
Member
Joined: May 2005
Posts: 939
I could write a 100 page report on that topic. To start with I am a Vertical dealer so maybe biased. I would look at the licensing model. What is included in each model. Also look at the ongoing software subscription cost. Also compare the power and ease of use of Vertical Viewpoint with what ever Cisco is providing for their desktop software. Also with the Wave you can do both digital sets and IP sets. With cisco it is all IP


Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

www.sstcom.com

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
Joined: Jan 2005
Posts: 15,306
Likes: 7
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,306
Likes: 7
Licensing is a HUGE determining factor. In many cases, people think that they actually buy some systems, only to find a year that their software use licenses expired when they come to work on Monday and their phones no longer work.

This is why many of of us, as in Jim's prior post, question why a customer would insist upon the purchase of a system that they really will never own due to licensing. Traditional systems are quite alive and well; in current and future development; most with the option to evolve into a full VoIP configuration when desired. The best thing is that what you buy is what you get. Nobody can take it away if you don't keep paying to keep it working.

MThomas, be careful with your purchase. Long-term costs can come back to kill you if you don't ask a LOT of questions about software licensing. Unless your employees are scattered all over multiple locations (as in multiple cities, states, even countries), you just can't justify the expense of VoIP. It is 100% not necessary within a single building or even a building complex.


Ed Vaughn, MBSWWYPBX
Joined: May 2014
Posts: 3
mthomas Offline OP
Member
OP Offline
Member
Joined: May 2014
Posts: 3
I think everyone for their feedback.

We are 5 sites total. We wanted features like call recording, mobile applications, system automated failover, and a call center application that can do data dips into our core database.

Each company proposed a slightly different solution. Vertical proposed IP phones at each site with no hardware thus no survivalability for the branches. Cisco proposed a small router at each site with some fail-over to pots lines. This would allow 4 digit dialing to still work.

Each had a different licensing model. Cisco wanted a license for every feature. Vertical wanted just a few types of licenses.

Every feature available is included with Vertical out of the box you just pay. Cisco wanted you to pay for each one.

Joined: May 2005
Posts: 939
Member
Offline
Member
Joined: May 2005
Posts: 939
How many phones at each branch office?


Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

www.sstcom.com

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
Joined: Jan 2008
Posts: 3,819
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,819
Sounds to me like Cisco is proposing five small servers networked together with each office having a pots gateway. Vertical is proposing one with ip phones at all the sites. The Vertical solution will have far fewer licensing requirements and will be more transparent from site to site. Some features of many voip systems do not function 2 levels deep. The Wave is really strong when it comes to UC and mobility applications.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: May 2002
Posts: 4,176
Likes: 3
Moderator-Avaya, Polycom
*****
Online Content
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,176
Likes: 3
Keep in mind, Cisco is a IT manufacturer, not a Communications Company. Voice is a add on for Cisco, not there primary concern except for licensing fees.
And you will pay.

Joined: Mar 2006
Posts: 328
Member
Offline
Member
Joined: Mar 2006
Posts: 328
Thumbs up to hitech's statement. This is the reason why M blocks and paging ports baffle some Cisco installers.


Hackbarth Communications, L.L.C. - Serving South Central Wisconsin's Telecom Needs
Joined: Feb 2007
Posts: 901
Retired Moderator
*****
Offline
Retired Moderator
*****
Joined: Feb 2007
Posts: 901
Some????? lol

Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
If i were in your shoes i would expand my search to include more systems / options as this is a fairly large purchase and there are lots more options than Cisco and Vertical.

Where are you and your branches all located??

Page 1 of 2 1 2

Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,367
Posts634,553
Members49,523
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
Alexander Innard, Allen Wesley, junipered, plunger, TELCO_PC_MAN
Newest Members
FredSkidoo, tspa, xtrememachines, sossel, Devon Capman Sr
49,523 Registered Users
Top Posters (30 Days)
Toner 24
dexman 12
Ruben 7
R4+Z 6
teleco 5
Who's Online Now
6 members (hitechcomm, nfcphoneman, Toner, Curlycord, nortelvoip, Yoda), 17 guests, and 8 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5