Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2008
Posts: 21
Member
OP Offline
Member
Joined: Jul 2008
Posts: 21
I have a customer that has taken over an office and system from another company. I have set up their DID's to extensions and all voicemail to the extensions is working great. The system in night mode goes straight to VM via 22-12 and rings group 1 in day mode. For some reason group 1 extensions will ring and ring but never go to VM.

I cant figure out what I'm overlooking...


Joined: Feb 2006
Posts: 19
sk Offline
Member
Offline
Member
Joined: Feb 2006
Posts: 19
Are you not using the tables in 22-11?
Your day ring group should be in 22-11-05 and 102 in 22-11-06

Joined: Mar 2009
Posts: 103
Ham Offline
Member
Offline
Member
Joined: Mar 2009
Posts: 103
If 22-13 is set to a second "area" for in 22-10 for your night mode(2) then make sure in 22-11 for those areas you have your actual Voicemail pilot number at night.
22-12 Will only come into affect if 22-09-02 is set for Intercept and then yes 22-12 will by default ring ,ring group 1
So I believe you may not have the area (101-200 is default) in 22-11 for the range you use at night.
Remember you have a "area" for day 1-100 and night 101-200

Area 1 for example would be for your day main number just like SK said, (1) for 22-11-05 and (102) 22-11-06 for the Voicemail Group (102 is a system design it is not actually extension 102)and for Night
in area 101 in 22-11-02 Put the actual Voicemail pilot number for your main DID sending the calls directly to VM
So you would have a duplicate record for your DIDs for extensions in areas 1-100 and 101-200, the only difference would be your Main Numbers or any other number you want to be re-directed.
22-12 Only comes to affect if there is not a DID built in the Area that 22-13 is looking at depending on the mode.


I am the Big Ham and I approve this message.
Joined: Sep 2004
Posts: 3,993
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 3,993
Actually, duplicating you DID numbers for all the extensions is a mistake I see in the field all the time. You can allocate say 1-100 for all you fixed DID numbers that never change and 101-200 and 201-300 for the ones that do, usually only the main number. So in the mode you simply allocate 1-100 and 101-200 the in mode 2 1-100 and 201-300. That way you aren't complicating the issue for numbers that are static and the ones that aren't.

Joined: Mar 2009
Posts: 103
Ham Offline
Member
Offline
Member
Joined: Mar 2009
Posts: 103
This is very true,its just the way NEC Trained us in Irving. I like DID mode as well for various reasons.


I am the Big Ham and I approve this message.
Joined: Jul 2008
Posts: 21
Member
OP Offline
Member
Joined: Jul 2008
Posts: 21
Thanks, I will be back onsite today and will check into it.

Joined: Jul 2008
Posts: 21
Member
OP Offline
Member
Joined: Jul 2008
Posts: 21
the 22-11-05 and 06 was the issue. Thanks everyone!!


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,375
Posts634,588
Members49,525
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
apexnetworks, blpogue, Hillyard, Silversam
Newest Members
NiagaraGuy, Luv2uallday, FredSkidoo, tspa, xtrememachines
49,525 Registered Users
Top Posters (30 Days)
Toner 17
dexman 12
R4+Z 6
Who's Online Now
1 members (Curlycord), 7 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5