sundance-communications.com/forum Forums General General Telephone & Systems Information SAMSUNG PROSTAR DCS COMPACT

good day people can someone help me the problem with this unit it has two lines one main and the other is suppose to ring if one is busy that line is not coming out of the unit or ringing to the phones the main line goes in and out - the service provider came and checked and there i a dial tone coming in what do i do from here? do i reset the unit from the memory at the ram? or do i reset it from the phones and reprogram them? is a programming issues stop the line from ringing to other phones?

Do you have dial tone on line 2 to make an outgoing call?? If so then the carrier needs to program hunting so that if line 1 is busy it will hunt / roll over to line 2.

If you don't have dial tone you need to get someone to physically connect it to the system and program it.

Agree

im getting a dial tone on 701 no dial tone on 702 its registering as fax the soft keys underneath say new retry and save -i know a little about programming from what i have read-no i dont the prior tech was a long time ago unreachable it seems to be a 3 digit code can it be reset?

at the patch down cable leading into the unit i tested this second line and there is a dial tone on the line but non at the station unit when u dial 702

Time to call in a phone guy

I assume that was you guys that just called?? I meant someone local.

At the very least try someone on here from the Samsung forum ... i don't know Samsung well enough to help beyond the basics that apply to any and all phone systems.

thank u

how do u get incoming calls to come to the phone stations

would my problem have anything to do with the slot cards in the system