Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Voicemail Administrator
#57590 08/27/07 10:24 AM
Joined: Aug 2007
Posts: 20
Member
OP Offline
Member
Joined: Aug 2007
Posts: 20
We purchased a Inter-tel Axxess system from a company that was going out of business. I have never administered one before and have a question.

The voicemail is still setup with the old company's mailboxes and passwords, is it possible to reset the whole voicemail system? I do not have the administrator's password, and I know that passwords are not allowed to be given out. Can someone point me in the right direction?

We have software version 8.1 and I have not been able to console into the CPU yet because I do not have a cable (getting one). When I get that, will I be able to rest it all from there or will I still need the admin password?

Thanks.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: Voicemail Administrator
#57591 08/27/07 01:28 PM
Joined: Aug 2005
Posts: 908
Member
Offline
Member
Joined: Aug 2005
Posts: 908
You've got to have the password. You should have received software (DB Programming) with the system. You will be able to administer almost everything with it. You should be able to use an ethernet connection.

Re: Voicemail Administrator
#57592 08/28/07 02:58 AM
Joined: Aug 2007
Posts: 20
Member
OP Offline
Member
Joined: Aug 2007
Posts: 20
I have the DB Programming software, but will I still need a password with it?

Re: Voicemail Administrator
#57593 08/28/07 09:58 AM
Joined: Mar 2007
Posts: 136
Member
Offline
Member
Joined: Mar 2007
Posts: 136
You can just default the database and start from scratch. You will then not be prompted for any passwords.

Re: Voicemail Administrator
#57594 08/28/07 07:25 PM
Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Offline
Member
Joined: Nov 2001
Posts: 2,500
The voicemail is still setup with the old company's mailboxes and passwords, is it possible to reset the whole voicemail system? I do not have the administrator's password,

You dont need the Voicemail Admin password to reset the mailbox passwords if your using the DB Programming tool. You will need the Admin password if you are going to change mailbox passwords through the Admin mailbox. Yes you can reset the whole Voicemail but I recommend you get help with that.

We have software version 8.1 and I have not been able to console into the CPU yet because I do not have a cable (getting one). When I get that, will I be able to rest it all from there or will I still need the admin password?

Yes you can reset everything from the DB Program tool providing there isnt a password to keep you out.


Rhett
Re: Voicemail Administrator
#57595 09/06/07 06:42 AM
Joined: Aug 2007
Posts: 20
Member
OP Offline
Member
Joined: Aug 2007
Posts: 20
There is an administrator password. Do I need to call a technician to come and reset the system or is there a way I can do it myself?

Re: Voicemail Administrator
#57596 09/06/07 07:57 PM
Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Offline
Member
Joined: Nov 2001
Posts: 2,500
There is an administrator password
And your getting this when you try and log into the system with the DB Programming software? If yes, then yes you will need to contact a dealer to get you in.

If you feel like re-programming your entire system then you can do as Drew_Ryan posted. The steps to do that are NOT going to be posted in this forum.

Do I need to call a technician to come and reset the system or is there a way I can do it myself?
If your certified on the system then you should have no problem calling Inter-Tel Tech support for help on resetting the password.


Rhett
Re: Voicemail Administrator
#57597 09/12/07 04:05 AM
Joined: Aug 2007
Posts: 20
Member
OP Offline
Member
Joined: Aug 2007
Posts: 20
Thanks to all. A local technician helped me get into the voicemail and programming interface. I appreciate the help.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Toshiba CIX night bell audio thu paging
by sjs1 - 09/23/20 07:08 PM
adaptor cables
by Bushmills - 09/23/20 06:47 PM
NVM 2000 VS Voice Support
by teldata1 - 09/23/20 11:11 AM
SVMi 16E card
by Hofman telekom - 09/23/20 11:05 AM
Who's Online Now
35 members (hitechcomm, Keyset6, conxtel, steve2653, Bob3470, Touch Tone Tommy, LenShustek, dexman, Ruben, Daniel, Yoda, justbill, nameless, Iwatsu Guru, sjs1, Bushmills, Carl Navarro, nortelvoip, hbiss, jknichols, msnell, KRRath, RobertTBS, bencahill, SamsungCat, ALB300, RonP, sjw827, jab1780, Hofman telekom, metelcom, Gary S., teldata1, STS E, Skunky), 597 guests, and 75 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,963
Posts637,282
Members49,350
Most Online5,661
May 23rd, 2018
Today's Birthdays
B & B Communications, commo23, mikedphones
Newest Members
katbutters, crazy88, Ray Mar, NKol423, Rob McKay
49349 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 35
hbiss 13
teleco 12
Daniel 7
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners