Business Phone Systems

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#576529 08/26/14 09:54 PM
Joined: Aug 2003
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I have a problem that Im not sure if im programed right

When you call an internal EXT as a Voice over call, and they don't pick up the handset and continue to talk.

Then if someone does the Pick-up group code (*#) they pick-up the internal call instead of the new call ringing in the POTS line.

Any help will be appreciated

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tony3866 #576566 08/27/14 03:27 PM
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Will directed call pick up work?

tony3866 #576571 08/27/14 04:12 PM
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How do you have the system programmed? Are you setup with lines appearances on the phone in a square key config?

tony3866 #576586 08/27/14 06:19 PM
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Tony,

need more info.

FYI
A voice over call on a NEC means you call a busy extension and speak over the existing call without them hearing you.

Hands free answer back is when you call a extension and they can answer and converse without picking up the handset.





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