web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2004
Posts: 11
TomR Offline OP
Member
OP Offline
Member
Joined: Oct 2004
Posts: 11
[ SORRY ABOUT THE SUBJECT. THAT WAS FOR ANOTHER GROUP AND ANOTHER QUESTION. :-\ ]

Among our several toll-free numbers that ring to my office, one of them had a call that was billed at nearly 2.5 hours on the phone bill. We rang the caller and he said he only spoke for about 5 minutes.

Question: What's the most likely culprit as to how this call was billed for so long -- the caller didn't hang up? A telco switch? Our Samsung DCS KSU? Other? Thanks.

Tom

[This message has been edited by TomR (edited April 20, 2005).]

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
Was it during the Masters? [Linked Image from sundance-communications.com]
SBC needs to make up some money they spent on ads

Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
Sounds like a computer mishap 2.5 should have been .5 Call them up and complain and they should fix or refund you if you paid it.

About the only thing that would cause it is if it was off hook for that long but it is very doubtful that is the case. But hey it could happen.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
Joined: Sep 2004
Posts: 1,436
Member
Offline
Member
Joined: Sep 2004
Posts: 1,436
I'd say it's the telco's fault for not sending disconnect supervision. If the other guy hung up your switch would receive the disconnect signal and hang up too.


Joe
---
No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
*****
Offline
Moderator-Comdial
*****
Joined: Jan 2002
Posts: 2,328
If you have several toll free lines targeted to your business, I would suggest connecting/using the smdr function from your system and review on a daily basis. The information it would provide may prove useful in problem resolution. Your vendor can help you in this regard.

Joined: Oct 2004
Posts: 11
TomR Offline OP
Member
OP Offline
Member
Joined: Oct 2004
Posts: 11
Thanks for the informed help.

Was it during the Masters? Hmmm. I'll need to check. Maybe it was Dimarco looking for help. :-)


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
3 members (Toner, curtonpond, Curlycord), 77 guests, and 245 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5