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Joined: Oct 2006
Posts: 10
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Member
Joined: Oct 2006
Posts: 10 |
I have created a help desk extension that plays an announcement message to notify callers of known issues, outages, planned maintenance, etc. Once the announcement message has completed, the callers are then transferred to a station group that rings several phones in the IT department.
The issue that I have is when the callers are transferred from the announcement message, they hear "Transferring to extension xxx". Is there a way to eliminate that message/notification?
We are running an Samsung OfficeServ 7400
Thanks
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Easy.
Setup a new eclass for that extension and remove the blind xfer prompt
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Joined: Oct 2006
Posts: 10
Member
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Member
Joined: Oct 2006
Posts: 10 |
Thanks for the quick response and guidance!
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Joined: Oct 2006
Posts: 10
Member
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Member
Joined: Oct 2006
Posts: 10 |
I must be missing something. I created the new Eclass, removed the blind xfer prompt, assigned the newly created Eclass to the extension but I still am hearing the "Transferring to extension xxx" message. Any other thoughts/guidance?
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Joined: Oct 2006
Posts: 10
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Member
Joined: Oct 2006
Posts: 10 |
I figured it out - thanks for you help
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
What i do is delete message 739 which is over target overhead promt in E class which stops any one dialing a exten from voice mail to know what extns or groups there calling
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