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Joined: Jan 2015
Posts: 3
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OP
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Joined: Jan 2015
Posts: 3 |
Hi Guys
Im installing a 7100 with AA and the customer wants the calls if not answered or they wish to hold to record a greeting until an operator answers the call.
they want their MOH to play while they are waiting.
I know how to set up the AA but it is the call waiting im having a problem with.
If anyonr can help i would be very greatful.
Tony
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Joined: Jan 2015
Posts: 3
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OP
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Joined: Jan 2015
Posts: 3 |
Sorry Guys if I am not clear on this.
The call comes into the AA they can select 1 to leave a message or
hold for an operator , while they are holding they will the customers MOH abd then here a message that the customer has recorded saying that their call is important and to please hold.
It is this that I am having a problem with.
Please help.
Tony
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Joined: Sep 2013
Posts: 33
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Joined: Sep 2013
Posts: 33 |
turn on transfer MOH and send the call to another message if not answered after so many rings.
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Joined: Jan 2015
Posts: 3
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OP
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Joined: Jan 2015
Posts: 3 |
Thanks for that all sorted.
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
You could have used UCD to give messages
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