sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess 5.2 w/ Eclipse2 End points - user calls not rolling into voicemail?

I have one particular user whose calls are not rolling into voicemail only when they are on the phone. If a call is transferred to them while they are using an active line, another line on their phone will ring (audibly), which causes quite an annoyance to their existing conversation. Also, if a call is transferred to this user while they're on the phone, after 4 rings the call will be transferred back to the person who transferred it.

All the rest of the phones work differently - if there's an active call on the endpoint, the incoming call will roll straight into voicemail and the users voicemail light will begin blinking if a message is left.

Is this something I should check on the endpoint itself or in DB Studio?

Go to the fone and enter 'Infinity' 354. The LCD display should read 'SYSTEM FORWARD ON'. Test. If it says 'SYSTEM FORWARD OFF', then it was already on, so enter the key sequence again to turn it back on.

That did it! thank you!