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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
We bought a couple of the above noted routers for customers.
We can't get them to function.
We opened tickets with support, they say everything's correct, and we'll get back to you after we talk to the engineers. Of course they never get back and when you call in again, by then the 30 day support is long over.
I've heard these are decent, reliable routers.
Looking for someone who may have installed similar
( especially port forwarding )
They look fairly straight forward, but I must be missing something.
Any help would be appreciated.
Thanks
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Joined: Dec 2010
Posts: 681
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What is it that you are trying to do? What have you done so far? What kind of internet connection is it?
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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
We're connecting it to a static IP from our ISP.
We've enabled DHCP on the unit
We're trying to do a simple port forward of several ports typically used in a Samsung namely
5003
5060-5061
5090-5091
21
6001-6002
30000-30031
They would all point to our MP card, a single internal IP
Nothing radical.
We set it up on our system ( we have SIP trunks )
( ports 5060-5061 ) and it doesn't work.
We have two boxes and have tried each of them.
Can't be two bad out of box.
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Joined: Dec 2010
Posts: 681
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Posts: 681 |
On the system itself make sure you have given it a static internal ip address. We normally use 192.168.1.230. Then forward all those ports you mentioned both UDP and TCP to that IP address. Also in the public field in the system, enter the public IP address for the system. Double check with your ISP that they are not blocking any of those ports.
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Joined: Jun 2004
Posts: 310
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Joined: Jun 2004
Posts: 310 |
Been there, done that....
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
What kind of Samsung phones system is it? What software version are you running?
Last edited by Biztel Cuban Okie Tech; 02/18/15 04:54 PM.
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Joined: Jan 2005
Posts: 340
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Posts: 340 |
try upgrading the firmware on the router or default it and re-program it. You should also be able to check the logs to see if the traffic is being blocked.
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Joined: Dec 2012
Posts: 21
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I've seen a few of the newer routers actually have the firewall enabled. You not only have to set the port forwards, but also punch holes through the firewall. I suspect this is because more and more products are IPv6 compatible, which has no concept of NAT (and therefore no pseudo firewalling due to NAT).
You know.. that guy.. with the thing.
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