web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2013
Posts: 89
Member
Member
Offline
Joined: May 2013
Posts: 89
I've a customer with an SL1100 that has POTS lines and if a call is put on hold, the Hold Recall timer expires after 60 secs, then the call recalls back to the extension that put the caller on hold (all as expected up to this point) but then after about 5 beeps the recall starts beeping at extension 101. Any idea why that is happening and how to cancel it?



GraniteTCS.com
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Oct 2012
Posts: 252
Member
Member
Joined: Oct 2012
Posts: 252
This is fairly typical of any system to recall to the programmed attendant 20-17-01 after the initial station that put the call on hold doesn't pick the call back up - timers are in 24-01 - You can increase the timers from the default of 30 seconds - or you can change to 0 which I think will just keep it ringing back to the initial extension.


www.highspeedtele.com
Dallas & Fort Worth, TX
Joined: May 2013
Posts: 89
Member
Member
Offline
Joined: May 2013
Posts: 89
Thanks Ken B. So what is 24-01-02 and is that the one you refer to that if I set it to 0 then the call will continue to ring at the station that put the call on hold?



GraniteTCS.com
Joined: Oct 2012
Posts: 252
Member
Member
Joined: Oct 2012
Posts: 252
I believe so, I haven't actually tried using 0 though. Program items 24-01-02 and -04 - depending on if they use normal or exclusive hold.


www.highspeedtele.com
Dallas & Fort Worth, TX
Joined: May 2013
Posts: 89
Member
Member
Offline
Joined: May 2013
Posts: 89
FYI. I changed 20-17-01 to the receptionist extension 100 (it was 101) and set 24-01-02 to 0. Test calls seemed to recall indefinitely to the station that initiated the On Hold. Thanks.



GraniteTCS.com

Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
Inter-tel Encore CX aka Mitel 3000 circa 2008
by Telesystems - 04/27/25 02:20 PM
Just a little of what I've been working on
by John807 - 04/25/25 11:42 AM
Vertical sbx
by Gary S. - 04/25/25 09:59 AM
NEC SV9100 trunk to trunk routing
by utec - 04/21/25 04:23 PM
Forum Statistics
Forums84
Topics94,521
Posts639,995
Members49,851
Most Online5,661
May 23rd, 2018
Newest Members
ferhat_efe, utec, MoverDub, Kevin usama, Pruitt roger
49,850 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 6
Who's Online Now
1 members (Carl Navarro), 170 guests, and 43 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0