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I put a refubed Aspire S into a site recently, so I could network it to an Aspire M at another site. All that is working well.
I set up Intramail on the Aspire S and in general, it's working fine. I have the after hours calls going to a Call Routing mailbox one on the system - with that box using Dial Action Table number one. Pretty sure that's all good.
The issue is that when the caller presses a button for one of the options, nothing happens. Eventually the box times out - but as far as I can tell - the system does not recognize DTMF tones within Intramail.
Wondering if there is a DTMF decoder on the VM daughter board that might not be working? Or, is there some other settings I might have missed? I have set up a number of Intramail over the years, so I think I have this set correctly - but I'm open to suggestions. The Intramail and VM daughter board (like the rest of the system) are used items.......
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Joined: Apr 2005
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Does pressing any button interrupt the AA message?
Is the time out transfer working?
Last edited by dans; 03/18/15 01:04 PM.
We get old too soon, smart too late
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No, pressing the buttons does not interrupt the message. I think timeout transfer is working - but I can't say that I am 100% sure. I will need to have them test that and let me know.......
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Joined: Apr 2005
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In extension setup you need to confirm the voice ports for signaling type are set as DP and terminal type as special.
We get old too soon, smart too late
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Joined: Sep 2004
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How are the calls getting to the Aspire S local dial tone or across the Aspirenet?
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Joined: Jun 2004
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+1 on Dans response.
On a side note does anyone know the reason why DP? always seemed counter intuitive on that.
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Joined: Aug 2005
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I did check the setup of the extensions and they are indeed set for DP/Special. The Aspire S auto-configures that stuff. Outside lines are local analog trunks - Aspirenet is just used for site-to-site calling and tranferring outside calls between sites.
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Joined: Oct 2004
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how about your DTMF resources. You need atleast 1 set for Common
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The Aspire S has 16 DTMF resources. They are all currently set for common. I assume that's the default, since I have not changed anything there.
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Here's some additional information. And, I know this is wrong - just not sure it should effect DTMF detection.
I left the Voice Mail pilot number as 700 (default) on both sites. I am thinking that changing it to 600 on the Aspire S side would be easy enough.......
Anyone think that's why the DTMF detection is not working?
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