|
|
|
|
Joined: Mar 2015
Posts: 10
Member
|
|
Member
Joined: Mar 2015
Posts: 10 |
We currently have a Cordial DX-80 VM II set up simply for voicemail, and after starting to manage this system, I have been asked numerous times whether we can record live phone calls or not, and I don't see it as an option anywhere, but I see it advertised as a feature for this phone system. I have PC-DBA on my computer, so I can make changes if need be, or I would prefer to do it through the DET. If anyone has any ideas/suggestions, it would be greatly appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Your DX-80 sets have a record button by default. Unless that has been erased you use that to record calls into your own mailbox. If you are talking recording all calls without pressing a button them no it will not do that.
|
|
|
|
|
Joined: Mar 2015
Posts: 10
Member
|
|
Member
Joined: Mar 2015
Posts: 10 |
Your DX-80 sets have a record button by default. Unless that has been erased you use that to record calls into your own mailbox. If you are talking recording all calls without pressing a button them no it will not do that. Looking at the DX-80 sets, I don't see any record button, either as a preprogrammed key or a soft button under the display. Maybe I'm missing something? Or maybe they were deleted - If so, do you have any idea how to get this back? I have the Technical Manual for programming the DX-80 but I can't find it in there. Maybe it's somewhere else
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Using either PCDBA or DSET programming you can add or change feature buttons. It's definitely in the manual.
|
|
|
|
|
Joined: Mar 2015
Posts: 10
Member
|
|
Member
Joined: Mar 2015
Posts: 10 |
I can see how to add and change feature buttons, but how do I know what the code is to record a call - that's what I can't find. In the manual under set up extensions, it lists all the steps, one being enable / disable recording in the table of contents, but that small section isn't actually there.
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
|
|
|
|
|
Joined: Mar 2015
Posts: 10
Member
|
|
Member
Joined: Mar 2015
Posts: 10 |
I was able to find the enable recording setting by going through all options - it is enabled on all phones, but still no way to record.
|
|
|
|
|
Joined: Mar 2015
Posts: 10
Member
|
|
Member
Joined: Mar 2015
Posts: 10 |
I figured out how to directly dial voice record - feature 6 7 according to the list of feature codes. However, doing this just gives me the two beep do nothing
|
|
|
|
|
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
|
|
Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Been a long time since I thought of this. Believe you need to allow recording in VM programming. Also need to increase message length time. You will record into that stations mailbox. It does pretty good!
|
|
|
|
|
Joined: Mar 2015
Posts: 10
Member
|
|
Member
Joined: Mar 2015
Posts: 10 |
Been a long time since I thought of this. Believe you need to allow recording in VM programming. Also need to increase message length time. You will record into that stations mailbox. It does pretty good! Do you know if this is done in PC-DBA or if it can be done on the DET? Turns out I only have PC-DBA F42 and our system is on A33.
|
|
|
|
Forums84
Topics94,527
Posts640,019
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
285
guests, and
49
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)
