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Joined: Dec 2009
Posts: 78
Member
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Member
Joined: Dec 2009
Posts: 78 |
Hey guys,
anyone have an SCC Pro installed on a 7xxx yet? we just did an install with a 7200 & it is up running fine. the only issue is the caller id from the system is not passing through to the SCC. no we get no incoming caller id.
7200 set up...
v4.81
PRI 23 channels
SIP peering for SCC
SVMI 20i
we are passing the calls through to virtual extension & then have those extension outbound dial on the SIP trunks to the SCC Pro.
any ideas? thanks
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Joined: Nov 2012
Posts: 49 Likes: 1
Member
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Member
Joined: Nov 2012
Posts: 49 Likes: 1 |
I think you may have to point the incoming calls to 9 in the ddi table and then route them to the SCC via LCR.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Your setup isn't correct, there is no forwarding needed.
I'll have to look at my notes, but from memory it's supposed to use NLCR like SamsungCat said.
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Joined: Dec 2009
Posts: 78
Member
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Member
Joined: Dec 2009
Posts: 78 |
ok, thanks guys. let me set up a NLCR & try it out.
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