Business Phone Systems

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Joined: Aug 2006
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I have an IPK II with a VMP voicemail. All calls are answered by the AA. Recently, one extension's calls are going right in to their voice mail. However, if I call the recept's extension and get transferred the phone rings. Internal calls are fine. I've had them try canceling DND and CFA. neither worked. I'm trying to save myself a two hour trip. Any suggestions? Thanks.

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User setting in their voicemail set to DND perhaps.

Joined: Mar 2014
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Check call forward all for CO calls. There are separate settings for internal VS. external call fwd.
MB 24-06-02


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