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IP Office 500 V2 can't log in to a defaulted system #599652 04/08/16 01:19 PM
Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario palopaeus Member
palopaeus Member Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario	Hello, I'm kind of new to Avaya. I have an IP Office V2, which I have just defaulted. When I try to open configuration from system with Office R9 Manager Version 9.0.0.0 build 829, it detects the phone system, version 7.0(23), Basic edition. When I try to login as Administrator, using the default password that I got from the manual, I get an access denied message. Can anyone help me? Thanks

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Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599660 04/08/16 05:21 PM
Joined: May 2002 Posts: 4,310 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,310 Likes: 8 ROSEDALE	Either system is not defaulted and if not password was changed. Is ip address on pc correct. Is your manager downloaded corrcctly www.iSimply1.com

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599699 04/10/16 12:48 AM
Joined: Aug 2009 Posts: 279 Rockville Maryland (Washington... Butch Cassidy Member
Butch Cassidy Member Joined: Aug 2009 Posts: 279 Rockville Maryland (Washington...	Take a look at this to make sure you have factory reset the system. https://www.ipofficeinfo.com/docs/Reset%20Button.pdf Then if you still can't get in, double check the default password. I can't tell you what it is here, but you can PM me. Vaya con Dios amigos! Butch

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599720 04/10/16 08:41 PM
Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA	Can I point out that Basic edition wasn't available in 7.0?

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599722 04/10/16 09:05 PM
Joined: May 2002 Posts: 4,310 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,310 Likes: 8 ROSEDALE	Basic edition was Partner edition if I remember right, for. R7.0 www.iSimply1.com

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599730 04/11/16 12:24 AM
Joined: Feb 2017 Posts: 55 Baltimore, MD Commshark Member
Commshark Member Joined: Feb 2017 Posts: 55 Baltimore, MD	Are you using ip office standard mode password or basic mode "password" to login. I think they used to be different in 7.0 www.commshark.com

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599760 04/11/16 01:06 PM
Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario palopaeus Member
palopaeus Member Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario	Thanks everyone, I didn't know that there was a different default password for Basic edition than Standard edition... that was my problem.