sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP Office 500 V2 can't log in to a defaulted system

Print Thread

Rate Thread

IP Office 500 V2 can't log in to a defaulted system #599652 04/08/16 01:19 PM
Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario palopaeus Member
palopaeus Member Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario	Hello, I'm kind of new to Avaya. I have an IP Office V2, which I have just defaulted. When I try to open configuration from system with Office R9 Manager Version 9.0.0.0 build 829, it detects the phone system, version 7.0(23), Basic edition. When I try to login as Administrator, using the default password that I got from the manual, I get an access denied message. Can anyone help me? Thanks

Avaya IP Office Help & Support Website

Avaya IP Office Help & Support Website

FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599660 04/08/16 05:21 PM
Joined: May 2002 Posts: 4,309 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,309 Likes: 8 ROSEDALE	Either system is not defaulted and if not password was changed. Is ip address on pc correct. Is your manager downloaded corrcctly www.iSimply1.com

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599699 04/10/16 12:48 AM
Joined: Aug 2009 Posts: 278 Rockville Maryland (Washington... Butch Cassidy Member
Butch Cassidy Member Joined: Aug 2009 Posts: 278 Rockville Maryland (Washington...	Take a look at this to make sure you have factory reset the system. https://www.ipofficeinfo.com/docs/Reset%20Button.pdf Then if you still can't get in, double check the default password. I can't tell you what it is here, but you can PM me. Vaya con Dios amigos! Butch

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599720 04/10/16 08:41 PM
Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA	Can I point out that Basic edition wasn't available in 7.0?

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599722 04/10/16 09:05 PM
Joined: May 2002 Posts: 4,309 Likes: 8 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,309 Likes: 8 ROSEDALE	Basic edition was Partner edition if I remember right, for. R7.0 www.iSimply1.com

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599730 04/11/16 12:24 AM
Joined: Feb 2017 Posts: 55 Baltimore, MD Commshark Member
Commshark Member Joined: Feb 2017 Posts: 55 Baltimore, MD	Are you using ip office standard mode password or basic mode "password" to login. I think they used to be different in 7.0 www.commshark.com

Re: IP Office 500 V2 can't log in to a defaulted system palopaeus #599760 04/11/16 01:06 PM
Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario palopaeus Member
palopaeus Member Joined: Jan 2009 Posts: 38 Sault Ste. Marie, Ontario	Thanks everyone, I didn't know that there was a different default password for Basic edition than Standard edition... that was my problem.