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Joined: Jun 2015
Posts: 43
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OP
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Joined: Jun 2015
Posts: 43 |
hi,
im having issues forwarding a phantom to an external number, ive been putting the sustyem unto online monitor and adding the destination in forward infomation.
any clues as to why its not forwarding, or a suitable workaround.
its a dial option of a CRA table
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Joined: Sep 2008
Posts: 392
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Joined: Sep 2008
Posts: 392 |
What system are you working with here? That can determine how you forward the call.
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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
Sounds like a Mitel 5000. (intertel Axxess)
If it ain't broke, don't fix it!
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Joined: Jun 2015
Posts: 43
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OP
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Joined: Jun 2015
Posts: 43 |
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Can't speak specifically to the 5K, but on the 200 and the 2K, I usually had to create an abbreviated dial code and then forward the phantom to the abbreviated dial.
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
No such thing as "abbreviated dial code" on a 5000.
Does the phantom forward properly if you dial it directly? If not, cancel the OLM forwarding and use feature code 359.
Edit: just noticed the OP is old. Hopefully it's been resolved by now.
Last edited by DND ON; 07/18/16 11:57 PM.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Can't speak specifically to the 5K, but on the 200 and the 2K, I usually had to create an abbreviated dial code and then forward the phantom to the abbreviated dial. 
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
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Well, I can speak specifically to the 5K and was hoping to keep the guy from chasing his tail for nothing.
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