Business Phone Systems

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Joined: Jun 2015
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hi,
im having issues forwarding a phantom to an external number, ive been putting the sustyem unto online monitor and adding the destination in forward infomation.
any clues as to why its not forwarding, or a suitable workaround.
its a dial option of a CRA table

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What system are you working with here? That can determine how you forward the call.

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Sounds like a Mitel 5000. (intertel Axxess)


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yes this the 5k

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Can't speak specifically to the 5K, but on the 200 and the 2K, I usually had to create an abbreviated dial code and then forward the phantom to the abbreviated dial.

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No such thing as "abbreviated dial code" on a 5000.

Does the phantom forward properly if you dial it directly? If not, cancel the OLM forwarding and use feature code 359.

Edit: just noticed the OP is old. Hopefully it's been resolved by now.

Last edited by DND ON; 07/18/16 11:57 PM.
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Originally Posted by telephoneguy
Can't speak specifically to the 5K, but on the 200 and the 2K, I usually had to create an abbreviated dial code and then forward the phantom to the abbreviated dial.

wink

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Well, I can speak specifically to the 5K and was hoping to keep the guy from chasing his tail for nothing.


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