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Joined: Jun 2012
Posts: 23
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Joined: Jun 2012
Posts: 23 |
Hello
We are on Long Island and they changed our area code so now when we dial our own area code, we have to dial the area code in front of it. Our Lucent Definity system can only dial 7 digits, it cuts out for last 3 digits. I read that it is the CPID length has to be changed, but I've searched and cannot find it. Does anyone know where I can change this setting?
Thank you
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Do you have the craft password
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Joined: Jun 2012
Posts: 23
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Member
Joined: Jun 2012
Posts: 23 |
Do you mean the console password? I am working off the console. If you mean craft password, I'm not sure what that is?
Thanks
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
How do you log into the system
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Joined: Jun 2012
Posts: 23
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Member
Joined: Jun 2012
Posts: 23 |
I sign on with cust. Thanks for letting me know about the craft sign on. I asked a few former telephone techs and they gave me some passwords but they didn't work.
I added a speed dial for our main number but they still cannot dial out in our area code. We are a non profit and this facility is a school. We can't afford $40,000 to upgrade to a system when this one is working. I'll keep on trying different passwords. Thanks for your help.
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
We are a non profit and this facility is a school. We can't afford $40,000 to upgrade to a system... You can't afford a service call by an Avaya tech either right? -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2012
Posts: 23
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Joined: Jun 2012
Posts: 23 |
I called one company and they don't know how to change it. I called a few in our area and it's out of warranty and they don't want to take on this account. They want us to upgrade.
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Without
craft or init logon you are not going to get what you want.
I doubt Avaya will help, and if they will you will need to pay for a license.
Very pricey.
You may have reached the end of life for your system.
If you want to talk about some maybe work around PM me with a phone number.
Ken
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Joined: Jun 2012
Posts: 23
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Joined: Jun 2012
Posts: 23 |
Just an FYI, there is no need for a craft ID and password. I fixed it by using ARS Analysis 6 and added the area code and min and max numbers of 10 and it worked. In case someone is having a problem, hope it helps
Thank you
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