web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#602100 07/05/16 08:52 PM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
i have a customer who has a dk280 with an eleen voicemail. when they get a message in the mailbox they dont have a light to show it. i tried giving them a dss button of the pilot ext but that didnt work. also gave them a 499 button and a 481. none of these work. any ideas how to solve this. thanks dave

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

davetel #602104 07/06/16 11:23 AM
Joined: Dec 2009
Posts: 75
Member
Offline
Member
Joined: Dec 2009
Posts: 75
What is the model of the voicemail?


MarcO Qc
Resotel
Technical Director
Quebec, Qc
[email protected]
davetel #602125 07/07/16 01:52 AM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
not sure but i will go find out. it is a 4 port but i will check for a model number

davetel #602217 07/11/16 08:21 PM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
ok i went out there and its actually an its vocal but like an eleen. no model number on it. only the name vocal. its 4 ports and 10 hrs. does that help.

davetel #602222 07/12/16 03:49 AM
Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
The problem is most likely with the voice mail. I'm not familiar with that particular voice mail system, but check the mailbox lamp settings.

davetel #602234 07/12/16 07:13 PM
Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
It is most likely using DTMF integration so the mailbox should be doing a #63 to turn the MW light on and a #64 to turn the MW light off.

Also make sure the first port of the VM is programmed in the MW Centre port Program 13


Regards
Carl
davetel #602242 07/13/16 02:16 AM
Joined: Jul 2003
Posts: 1,231
davetel Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 1,231
i cant remember. i will go out and check it. thanks dave

davetel #602256 07/13/16 11:21 AM
Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
Just one thing that you could check while you are out there that I have seen 1 time. Some systems use the last port to turn on and off the MSG light. You can check the last port to make sure there is dial tone to the port. I remember at least one time that the modular plug needed to be replaced and the system could not turn on the message lights, but would still answer on the other ports.

If the voicemail ports were setup in a hunt group that would also mean that every 4th or 8th call would be RNA, but not if they set the hunting in series. Sine it would be analog you could also use your test set to hear the DTMF tones after you leave a message, if you can figure out which port the system uses to turn on the light.

newtecky #602267 07/13/16 07:17 PM
Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
Originally Posted by newtecky
Just one thing that you could check while you are out there that I have seen 1 time. Some systems use the last port to turn on and off the MSG light. You can check the last port to make sure there is dial tone to the port. I remember at least one time that the modular plug needed to be replaced and the system could not turn on the message lights, but would still answer on the other ports.

This used to happen with the Stratagy Flash (the brick) when it was sold as a 4 port and someone had only plugged ports 1 and 2 into the SLT ports


Regards
Carl

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
2 members (hitechcomm, nortelvoip), 164 guests, and 240 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5