|
|
|
|
Joined: Feb 2005
Posts: 1,037
Member
|
|
Member
Joined: Feb 2005
Posts: 1,037 |
Having a lapse here and need to know is an agent allowed the ACD viewer tab or must they be a supervisor ? Loaded CM on PC and it works all but ACD tab " We're not a valid ACD Agent" but he has been for years.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2005
Posts: 2,722 Likes: 7
Member
|
|
Member
Joined: Jun 2005
Posts: 2,722 Likes: 7 |
An agent can view the ACD. They do not need to be a supervisor. Be sure that you setup the agent viewer tab with the agent number and password that they use to login.
|
|
|
|
|
Joined: Feb 2005
Posts: 1,037
Member
|
|
Member
Joined: Feb 2005
Posts: 1,037 |
|
|
|
|
Forums84
Topics94,515
Posts639,961
Members49,847
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
125
guests, and
44
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
