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Joined: Feb 2005
Posts: 1,037
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OP
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Joined: Feb 2005
Posts: 1,037 |
Having a lapse here and need to know is an agent allowed the ACD viewer tab or must they be a supervisor ? Loaded CM on PC and it works all but ACD tab " We're not a valid ACD Agent" but he has been for years.
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Joined: Jun 2005
Posts: 2,702 Likes: 7
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Joined: Jun 2005
Posts: 2,702 Likes: 7 |
An agent can view the ACD. They do not need to be a supervisor. Be sure that you setup the agent viewer tab with the agent number and password that they use to login.
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Joined: Feb 2005
Posts: 1,037
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OP
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Joined: Feb 2005
Posts: 1,037 |
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