web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#603020 08/11/16 09:02 PM
Joined: Aug 2009
Posts: 278
Member
OP Offline
Member
Joined: Aug 2009
Posts: 278
How do you set up music on hold on IPOffice 9.1? I did everything the instructions say, but it still doesn't work.


Vaya con Dios amigos!
Butch
Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Jul 2001
Posts: 3,342
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,342
Likes: 10
Upload the holdmusic.wav file to the SD card's Primary folder, using Embedded File Management in Manager

Joined: Aug 2009
Posts: 278
Member
OP Offline
Member
Joined: Aug 2009
Posts: 278
I did that but it does not work. I also tried uploading it from the TFTP server in IPOffice Manager, but got an error message in the TFTP log. Any idea what the problem might be? I checked the .wav file, and it is in the required format. I got it here:

https://pbxbook.com/ipoffice/ipomoh.html


Vaya con Dios amigos!
Butch
Joined: May 2004
Posts: 1,659
Likes: 4
Moderator-Avaya
*****
Offline
Moderator-Avaya
*****
Joined: May 2004
Posts: 1,659
Likes: 4
In the SYSTEM tab, make sure your tftp and http servers are set to the same IP as your LAN1 IP is. AND, make sure you set the "Phone file server type" to disk.

Joined: Aug 2009
Posts: 278
Member
OP Offline
Member
Joined: Aug 2009
Posts: 278
I don't see these settings in the simplified Manager (basic edition). Can I switch to the regular Manager (essential edition) without messing up my configuration? How do I do this? In Manager I see "File -- Advanced -- Change Mode ..." but nothing happens when I click on this.


Vaya con Dios amigos!
Butch
Joined: Aug 2009
Posts: 278
Member
OP Offline
Member
Joined: Aug 2009
Posts: 278
I found a setting for "File Writer IP Address" under System Setup in Manager. The help file says to change this from 0.0.0.0 to 255.255.255 or to my laptop's IP. I will try this.

I also found an article on how to convert files to the format required by IP Office using a free open source program called Audacity.

https://htsqatar.com/avaya-recording-converting-wave-file-using-audacity/


Vaya con Dios amigos!
Butch
Joined: Aug 2009
Posts: 278
Member
OP Offline
Member
Joined: Aug 2009
Posts: 278
Oh by the way I found out that if you switch Manager to advanced view and save the configuration, it changes your system into Essential mode; and if you don't have a license for Essential mode, the system will not provide any telephone functions.


Vaya con Dios amigos!
Butch
Joined: Jan 2009
Posts: 849
Likes: 1
Member
Offline
Member
Joined: Jan 2009
Posts: 849
Likes: 1
I always use an external device such as On-Hold Plus OHP-8000 or similar for MOH. Much simpler setup and easier for the customer to change the file if need be.

Joined: Jul 2009
Posts: 59
Member
Offline
Member
Joined: Jul 2009
Posts: 59
I have the OHP-8000 in 3 locations. It comes with some licensed music but also has a USB drive that can be customized.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,709 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
teleco 4
Who's Online Now
1 members (Toner), 154 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5