sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems can't make conference call on polycom

have MICS 5.0 with polycom sound station 2 working on an older ATA ,can make and receive calls fine but unable to do conference calls

At what stage does it fail? If you establish the first call, can you press the Recall button & then 2, to get internal dial tone again?

Does the DN for the polycom have 2 intercoms programmed?

Make or answer 1st call.
Press LINK + 2 -puts call on hold.
Make or answer 2nd call.
Press LINK + 3 - this completes the conf call.

yes I have 2 icm's programmed on unit
This unit is wireless to the base,
there is no link btn or does it appear in the led screen (not on site at moment)
I have been making the first call, then pressing conference btn unable to get second dialtone to call out

Ha, I'm caught out again! In Australia we call it the Recall button, you obviously don't. I've never heard it referred to as a LINK button.

The flash is set at 600, I tried lower settings but didn't make any dif

Looking at the manual. I think you need to press Conference, then 2, to get the internal dial tone back.

In other words the same as NTlayoff's post, except for substituting CONFERENCE for LINK.

Also the Flash Timing should probably be 100ms, but depends on your CO's.

No, the Polycom Manual

https://support.polycom.com/global/...oundstation2_with_display_user_guide.pdf

Plus this from what we call an SLT manual for the ATA for an CICS or MICS.

Note your labelling is apparently link, instead of Recall.

Conference

The Conference feature lets you establish a conference call between yourself
and two other parties.
1. Make or answer the first call.
2. Press Recall 2 to put the call on hold.
3. Make the second call.
4. Press Recall *3 to establish the conference.
If the second person you call is busy, or if there is no answer:
1. Hang up the handset.
2. Lift the handset again.
3. Press Recall 2 to return to the first call.
To place the conference on hold:
1. Press Recall 2.
The other two parties in the conference remain connected.
To rejoin a held conference:
1. Press Recall 2.
To split a conference into two separate calls:
1. Press Recall #3.
To alternate between the two separate calls:
1. Press Recall 2.
To reconnect the conference:
1. Press Recall *3.
To disconnect one party:
1. Press Recall #3 to put the one of the parties on hold.
2. If you are not connected to the party that you want to disconnect, press
Recall 2.
3. Hang up the handset.
4. Lift the handset again.
5. Press Recall 2.

You are reconnected to the call on hold.


FWIW, I've never worked on an Option.

The Conference feature lets you establish a conference call between yourself
and two other parties.
1. Make or answer the first call.
2. Press (Recall, Link or Flash...all the same thing) 2 to put the call on hold.
3. Make the second call.
4. Press Recall *3 to establish the conference.

NOTE: You'll get dial tone THE SAME WAY as you made the 1st call. In other words, you have to have the unit set up on an ata with Line Pool (A) or whatever as the prime line. When you go off-hook, you'll get a line, same thing 2nd time. NOTE: your lines must be in a pool.
If the prime is set as intercom, then you'll have to do F64x to get a line. Again, same for 2nd call.
If you don't understand, call me: 819-564-2303