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#605424 11/09/16 02:13 PM
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DSX40 with 8 COs

The customer has a manual schedule set using the night mode key on x301. They have that phone forwarded to an outside line manually entering the number, not using a speed bin or going to a voicemail box depending on the caller's keypress. The message is to press 1 to leave a message or press 2 to get the after hours agent (which is forwarded from x301 manually).

Dial action table:
1: Record w/greeting, 301, UTRF
2: Unscreened Transfer, 301, None

Now I'm being told by the customer that regardless of what you do, the call doesn't go out when option 2 is pressed.

Originally the problem was lines 5-8 were not set to enable Tandem calls. It only took a two hour hold with NEC support to figure that one out. I'm trying to save a step.

Thanks


Jeff
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You have
2:Unscreened transfer,301, None

Why is none there?


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Quote
Now I'm being told by the customer that regardless of what you do, the call doesn't go out when option 2 is pressed.

did you test it yourself ?

Did it work initially when you set it up and then quit or did it never work ?

Quote
They have that phone forwarded to an outside line manually entering the number, not using a speed bin




have the customer manually forward 301 to the external number (or any number ) then call it internally . intercom calls should forward, until that works it wont work with the DAT



what is set in 1406 ?




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Yes I tested myself

1406 is checked across the board (except None of course)


Jeff
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If the phone is forwarded, it immediately calls out if you dial from another extension


Jeff
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Then its a DAT issue , I think Dan's got it

If you are set:
Action .... Routing
None .... 301 (nothing will happen as you describe )

should be set :
Action ..... Routing
UTRF ...... 301 that will send the call to 301


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https://www.imgpaste.net/image/4anr3

This is how it's set now. If you press 2, it does not dial out but rather goes to voicemail.


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I would also confirm if all other settings are correct is if the system is looking in the right DAT table.


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Does time out work? If so, remove the unscreened transfer from the dialed transfer column.

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If you take forward off of 301 does 2 transfer to 301 ?


Skip
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Serving SW and West central Fl since 1984

Moderated by  ttech 

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