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Joined: Oct 2010
Posts: 103
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Joined: Oct 2010
Posts: 103 |
Is there a way to make the Queue key (831 key) ring?
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
You do know what the key is for? Log in to the Queue...Phone Rings...
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Oct 2010
Posts: 103
Member
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Member
Joined: Oct 2010
Posts: 103 |
Well the 831 key is not a log-in key. The log-in key is an 822 key. The Queue key is an indicator key that lights or flashes based on the number of calls in Queue. If the key is set with the proper sub-code it allows a non-logged in agent to answer calls from that Queue. My question is...can the key be set to ring also?
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
my bad, it's been awhile...but, I don't think you can make it ring...
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Oct 2010
Posts: 103
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Joined: Oct 2010
Posts: 103 |
OH Ya know what? I was using the ACD Conditional Queue Alert feature. I recorded a message in a recorder that said "Call In Queue" and it would page specific phones and play the recording.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Dec 2008
Posts: 280
Member
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Member
Joined: Dec 2008
Posts: 280 |
You would have to use the page feature as mentioned above.
And to answer the ACD queue key is programmed with a 1+ACD group
102 = group 2
The queue key can be used if it is ringing on another agents phone you have to turn on that in the options.
Pick Up Ringing ACD Call
When an ACD call has been assigned to an agent and begins ringing the agent’s telephone,
the call cannot be answered with an ACD QUEUE key or by dialing 4 7 and the 2–digit
ACD group number. This is how the system operates when the option is programmed N (no).
When the option is programmed Y (yes), calls ringing on agents’ telephones can be answered
with an ACD QUEUE key or by dialing 4 7 and the 2–digit ACD group number. This
option defaults to N.
Don't know it that will help.?
mjc
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