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#608388 03/01/17 04:46 PM
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srd1 Offline OP
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There is prompt that say "Good Morning or Good Evening, welcome to the voice processing system". Then our C.S, 1 greeting that we recorded comes on.

Need to turn off these prompts. Do you know the prompt numbers to turn off?



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The prompts are listed in the manual, and it depends on the version of TVS. It comes to mind they are 247, 248 and 249 for the Good morning/afternoon and evening, but I think 817 is the Welcome message.

Carl


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This was edited out as it is more information than should be posted in the open forums.

Last edited by justbill; 03/02/17 01:56 AM.
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srd1 Offline OP
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Thank you.

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Probably wont see this now....but to truly "turn them off" and not just record a second of silence over them...you have to first record silence/something- save it and then go back to greeting number...and this second time around you will then have the option to "turn off prompt" ....option 3 -- Not sure why Panasonic did it this way ...it is what it is.

Better to truly turn off so customers are not hearing pause at all..


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