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#608269 02/24/17 08:11 PM
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jsaad Offline OP
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Can I get a second phone, besides the superconsole, to alert on a telephone extension dialing 911. I have a sub attendant setup but it will not alert. This is a LW17 200el. Customer would like a second phone to alert in addition to the console.

If not, what would be required, an ICP?

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What happens when you program a button on your sub attendant set with the attendant console's prime line?

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jsaad Offline OP
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I'll try it and report back!

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jsaad Offline OP
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As I suspected you cannot do a multicall line appearance of the console extension number. You can put the same LDN keys but they won't ring during a 911 notification.

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What happens when you make a call pick-up group with the sub and console in the same group. Can you do a pick-up?

It may be unusual to LW17, but I have several LW19 systems and they can all pick up attendant calls from the sub attendants. You may only have to upgrade to LW19 if the pickup group doesn't work.

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jsaad Offline OP
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It appears if the feature level is too low it won't happen. This particular system is a feature level 0, lw17

I tested it on a lw19 ftr level 4 and it worked.

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As I suspected. Why not upgrade to LW19 and resolve the problem?

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jsaad Offline OP
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That's what we're going to do!

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Jim;
We'll be anxious to hear from you, with your upgrade needs!


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