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Joined: May 2017
Posts: 2
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Joined: May 2017
Posts: 2 |
Having problems with a Vodavi STSE prib card. Put new replacement in, but having trouble. LEC has a Adtran 904, which patches to our Adtran Ace, then into pri card.
When set to pri, all light stay lit. When set to T1, all light extinguish but #3 (loopback). LEC says they do not have their csu in loopback.
We have clocking turned on, and dip switches 1,2 on & 3,4 off.
Can anyone point me in the right direction??
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Joined: Aug 2004
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Admin
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Joined: Aug 2003
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Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Is this a new install? Or, if it's an existing install, has anything changed?
In my experience, when there is a problem with a Vodavi PRI, it's always been the carrier and they almost always deny it at first.
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Joined: May 2017
Posts: 1
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this is not a new install. the T1/PRI card has been in the system for at least 10 years.. that is why we thought it was time to replace card still doing the same with the loop back light on.
We have tested dial tone at the CSU and we are able make calls out so we know the carrier is good. we are not getting anything back from the KSU. does this mean the mother board on the KSU is bad everything else on the system works also if we have to replace KSU can we download data base on a lap top a up load to new KSU?
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
I doubt the motherboard is bad if everything else is working okay. You can download the database via a laptop using a serial cable and a terminal program.
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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
Are you using a crossover cable between the PRIB and the Adtran 904? More importantly, was this already working on the existing Adtran?
With the system being this age, has it lost programming? Do other programmed features work correctly? It's quite common for the STS KSUs to have a failed memory retention battery by this age. I can say with certainty that if this is the case, the PRIB won't work at all, since it's not a plug and play card.
Ed Vaughn, MBSWWYPBX
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
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The 904 is a sip router. The pri is delivered by SIP and requires a cross over cable to the PRI. Plug the pri card directly into the router and bypass the csu and see what happens with a cross over cable. Pin outs are 1 to 5, 2 to 4, 4 to 2, 5 to 1
Sometimes it can be something really simple, plugged int the wrong port, like the ethernet port instead of the PRI port on the 904.
Last edited by Derrick; 05/12/17 02:49 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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