Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#610284 05/10/17 03:00 PM
Joined: May 2017
Posts: 2
MaxCom Offline OP
Member
OP Offline
Member
Joined: May 2017
Posts: 2
Having problems with a Vodavi STSE prib card. Put new replacement in, but having trouble. LEC has a Adtran 904, which patches to our Adtran Ace, then into pri card.

When set to pri, all light stay lit. When set to T1, all light extinguish but #3 (loopback). LEC says they do not have their csu in loopback.

We have clocking turned on, and dip switches 1,2 on & 3,4 off.

Can anyone point me in the right direction??

Atcom VoIP Demo
VoIP Demo
MaxCom #610309 05/11/17 10:44 PM
Joined: Aug 2004
Posts: 9,127
Likes: 13
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,127
Likes: 13
Moved to Vodavi forum.


[Linked Image]
MaxCom #610314 05/12/17 03:04 PM
Joined: Aug 2003
Posts: 5,148
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,148
Is this a new install? Or, if it's an existing install, has anything changed?

In my experience, when there is a problem with a Vodavi PRI, it's always been the carrier and they almost always deny it at first.

MaxCom #610318 05/12/17 05:07 PM
Joined: May 2017
Posts: 1
Member
Offline
Member
Joined: May 2017
Posts: 1
this is not a new install. the T1/PRI card has been in the system for at least 10 years.. that is why we thought it was time to replace card still doing the same with the loop back light on.
We have tested dial tone at the CSU and we are able make calls out so we know the carrier is good. we are not getting anything back from the KSU. does this mean the mother board on the KSU is bad everything else on the system works also if we have to replace KSU can we download data base on a lap top a up load to new KSU?

MaxCom #610322 05/12/17 06:28 PM
Joined: Aug 2003
Posts: 5,148
Moderator-Vertical, Vodavi
*****
Offline
Moderator-Vertical, Vodavi
*****
Joined: Aug 2003
Posts: 5,148
I doubt the motherboard is bad if everything else is working okay. You can download the database via a laptop using a serial cable and a terminal program.

MaxCom #610323 05/12/17 06:35 PM
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
Are you using a crossover cable between the PRIB and the Adtran 904? More importantly, was this already working on the existing Adtran?

With the system being this age, has it lost programming? Do other programmed features work correctly? It's quite common for the STS KSUs to have a failed memory retention battery by this age. I can say with certainty that if this is the case, the PRIB won't work at all, since it's not a plug and play card.


Ed Vaughn, MBSWWYPBX
MaxCom #610324 05/12/17 06:45 PM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
The 904 is a sip router. The pri is delivered by SIP and requires a cross over cable to the PRI. Plug the pri card directly into the router and bypass the csu and see what happens with a cross over cable. Pin outs are 1 to 5, 2 to 4, 4 to 2, 5 to 1

Sometimes it can be something really simple, plugged int the wrong port, like the ethernet port instead of the PRI port on the 904.

Last edited by Derrick; 05/12/17 06:49 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,832
Posts636,785
Members49,648
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
alphaTex, Brian Wall, demapples, Harry Tinsley, rookhsd11
Newest Members
devben, bubblegum, Carl Arnold, Marjan Shaw, KoolBreeze
49,648 Registered Users
Top Posters(30 Days)
ramo 13
Toner 11
pvj 11
Who's Online Now
0 members (), 193 guests, and 60 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5