Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#610596 05/23/17 08:43 PM
Joined: Jul 2004
Posts: 717
Likes: 1
walterv Offline OP
Member
OP Offline
Member
Joined: Jul 2004
Posts: 717
Likes: 1
I have a client that has an ESI 50L, at one extension, when they press the voice mail key, rather than asking for the passcode, it says: "Enter extension call recording data base owner, then press the pound key"

My ESI tech is on vacation this week so I am trying to figure this out, any ideas?

Corrupt mailbox? if so should I delete the extension then rebuild?

Thanks
Walter

Atcom VoIP Demo
VoIP Demo
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Any chance that is just a message in the mailbox?

Try deleting it. That isn't a message i ever heard on an ESI system.

Joined: Jul 2004
Posts: 717
Likes: 1
walterv Offline OP
Member
OP Offline
Member
Joined: Jul 2004
Posts: 717
Likes: 1
Tried that, it is definitely and ESI Prompt that is coming up.

Joined: Jul 2004
Posts: 717
Likes: 1
walterv Offline OP
Member
OP Offline
Member
Joined: Jul 2004
Posts: 717
Likes: 1
Rebuilt mailbox, all is well now, thanks

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
To avoid major problems in the future, get the cabinet serial number and the CF card serial number and contact ESI technical. You may have one on the recall list. Believe me, if it's on the list, you want a replacement CF.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,820
Posts636,739
Members49,643
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Airdale, AnnetteLee, AnnettesDayIsUg, bigboy, Blackline, boomj, db Communications, gwh, samcorcione9111, Victor D.
Newest Members
julesm, Helen.D, AlAl, mike hurford, Nigel S
49,642 Registered Users
Top Posters(30 Days)
pvj 12
ramo 11
Toner 9
Who's Online Now
3 members ([email protected], Professor Shadow, RM SYSTEMS), 27 guests, and 14 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5