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OS7400 + SVMi-20E.

If person A calls in and presses [1] for ring group 1, when person B calls in and selects an extension that exists in ring group 1, it immediately goes to voicemail for that extension if person A is still ringing.

Is there any way to supersede the ring group ring on an extension when another person dials an extension directly?

Thanks!


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How many Call keys are on the phones?


John 807
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All phones are DS-5021D. 21 buttons.


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O.k. but how many are Call keys or intercom keys?


John 807
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Normal setup of a phone. Only thing that changes per extension is the GPIK number of course.

1 - CALL 1
2 - CALL 2
3 - CALL 3
4 - GPIK 5
5 - PARK
6 - DS
7 - MUTE
8 - DS
9 - DS
10 - DS
11 - DS
12 - DS
13 - DS
14 - BARGE
15 - RP 2
16 - RP 1
17 - PAGE 0
18 - SPD
19 - DND
20 - VT 549
21 - VMMSG


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That looks o.k. is call fwd busy set on the phones?


John 807
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In the SVMi-20E under the Extension blocks, page 4, I have NO-ANSR and BUSY set to go to their own mailbox.

In Device Manager 5.15.6, all extension are "Forward Cancel" except for certain extensions where employees have left. Those are set to "All" to people taking over their work.


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Also, I found that in 3.2.3, all our DiDs had "Call Wait" set to "No". I changed them to "Yes".


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Does it work now? The call wait on the DiD's might have been the issue.


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WIll have to test after COB. Can't test right now since I can't verify the ring group is still ringing from 1 call while another direct extension call is placed.


"Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein
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