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Ring Group Ringing and Direct Dial Goes To Voicemail #613406 10/18/17 02:53 PM
Joined: Jan 2017 Posts: 38 Nebraska, USA GregKlaus Member
GregKlaus Member Joined: Jan 2017 Posts: 38 Nebraska, USA	OS7400 + SVMi-20E. If person A calls in and presses [1] for ring group 1, when person B calls in and selects an extension that exists in ring group 1, it immediately goes to voicemail for that extension if person A is still ringing. Is there any way to supersede the ring group ring on an extension when another person dials an extension directly? Thanks! "Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein

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Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613409 10/18/17 03:57 PM
Joined: Jan 2007 Posts: 1,029 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,029 N/W New Jersey	How many Call keys are on the phones? John 807

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613411 10/18/17 05:00 PM
Joined: Jan 2017 Posts: 38 Nebraska, USA GregKlaus Member
GregKlaus Member Joined: Jan 2017 Posts: 38 Nebraska, USA	All phones are DS-5021D. 21 buttons. "Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613421 10/18/17 10:08 PM
Joined: Jan 2007 Posts: 1,029 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,029 N/W New Jersey	O.k. but how many are Call keys or intercom keys? John 807

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613429 10/19/17 10:45 AM
Joined: Jan 2017 Posts: 38 Nebraska, USA GregKlaus Member
GregKlaus Member Joined: Jan 2017 Posts: 38 Nebraska, USA	Normal setup of a phone. Only thing that changes per extension is the GPIK number of course. 1 - CALL 1 2 - CALL 2 3 - CALL 3 4 - GPIK 5 5 - PARK 6 - DS 7 - MUTE 8 - DS 9 - DS 10 - DS 11 - DS 12 - DS 13 - DS 14 - BARGE 15 - RP 2 16 - RP 1 17 - PAGE 0 18 - SPD 19 - DND 20 - VT 549 21 - VMMSG "Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613433 10/19/17 10:57 AM
Joined: Jan 2007 Posts: 1,029 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,029 N/W New Jersey	That looks o.k. is call fwd busy set on the phones? John 807

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613437 10/19/17 11:21 AM
Joined: Jan 2017 Posts: 38 Nebraska, USA GregKlaus Member
GregKlaus Member Joined: Jan 2017 Posts: 38 Nebraska, USA	In the SVMi-20E under the Extension blocks, page 4, I have NO-ANSR and BUSY set to go to their own mailbox. In Device Manager 5.15.6, all extension are "Forward Cancel" except for certain extensions where employees have left. Those are set to "All" to people taking over their work. "Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613438 10/19/17 11:30 AM
Joined: Jan 2017 Posts: 38 Nebraska, USA GregKlaus Member
GregKlaus Member Joined: Jan 2017 Posts: 38 Nebraska, USA	Also, I found that in 3.2.3, all our DiDs had "Call Wait" set to "No". I changed them to "Yes". "Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613440 10/19/17 12:06 PM
Joined: Jan 2007 Posts: 1,029 N/W New Jersey John807 Member
John807 Member Joined: Jan 2007 Posts: 1,029 N/W New Jersey	Does it work now? The call wait on the DiD's might have been the issue. John 807

Re: Ring Group Ringing and Direct Dial Goes To Voicemail GregKlaus #613447 10/19/17 02:19 PM
Joined: Jan 2017 Posts: 38 Nebraska, USA GregKlaus Member
GregKlaus Member Joined: Jan 2017 Posts: 38 Nebraska, USA	WIll have to test after COB. Can't test right now since I can't verify the ring group is still ringing from 1 call while another direct extension call is placed. "Try not to become a man of success, but rather try to become a man of value" ~ Albert Einstein