Business Phone Systems

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#613837 11/02/17 08:08 PM
Joined: Dec 2001
Posts: 352
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Joined: Dec 2001
Posts: 352
I have a NorStar Door Box that was working at a front door. Then one day, they could hear the phone ring but no voice path. Then a week later nothing. No door acknowledgement or ringing to secretary station. I came in and punched down all the connections and the door box now makes an acknowledgement tone when pressed, but does not ring the secretary station. Everything looks fine. Wire paths are in place and cross connected solid now. Is it possible it lost programming because it may have went offline or got disconnected? All the phones on the system are still in use, proper buttons and extension numbers on them. Make and receive calls.

Its just the NorStar door phone not working. I have another Norstar door box I swapped and doing the same thing. Am I overlooking something? Or do I need to get into CONFIG programming and stumble my way through the ringing programming.

I'm not a Nortel guy. But if it was Vertical or Vodavi or Lucent, I wouldn't be needing to ask the gurus.


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A6 #613840 11/02/17 08:46 PM
Joined: Jun 2006
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Moderator-Nortel, Computers, General
Moderator-Nortel, Computers, General
Joined: Jun 2006
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Yes, check the programming.

Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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A6 #613861 11/03/17 11:32 AM
Joined: Feb 2005
Posts: 1,610
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Joined: Feb 2005
Posts: 1,610
Actually you should check the Door phone programming first via Feature 9*4.

Search for the guide if need it is only a few pages but it will also have the required programming via the phone system under it's DN (Line Access & Capabilities) which you can check if still an issue.

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