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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
I just went out on a service call to a residence with a 6X installed. They lost power and when it came back, the system won't come back up. It lights up and I do get some minor flickering on the LAN port's LED, but the phones just get stuck at the "starting network" display. I did get some soft keys to come up one time and tried pressing the reboot key, but that didn't help. I've replaced the cable between the Allworx server and the switch (it was bad) and moved to other ports on the switch, but nothing changes. Is there anything else that I can do or should I just tell them to call someone else?
Ed Vaughn, MBSWWYPBX
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Joined: Dec 2009
Posts: 90
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Joined: Dec 2009
Posts: 90 |
The system is most likely in Safe Mode and would require a login to restore to normal operations. Because it's in safe mode, the phones can't find the address they are programmed to find.
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Joined: Mar 2001
Posts: 3,268
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Mick...were you able to help Ed get rollin?
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Mar 2001
Posts: 3,268
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We're trying. It's a bit difficult when the customer doesn't know anything about the system and hasn't had contact with an Allworx dealer in years. We think the mother board has problems, but the CF card is good. Cost for the replacement of the 6X was given ---that would be the quickest solution (using the existing CF card), but we haven't heard back yet.
Anything, yet...Ed??
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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
Yes, we picked up a deposit check are installing a new system for them tomorrow. This customer has apparently been having continuing problems with this system for years and I think that the installation was just plain shoddy to begin with. Thanks for all of the help and suggestions, Mick.
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Glad to hear your on the move Ed..hope all goes well today.
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Oct 2017
Posts: 5
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Joined: Oct 2017
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Hello Ed this John From Idaho are you still supporting vodavi
John Byington
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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
John: I've sent you a private message. Please check your in box.
Ed Vaughn, MBSWWYPBX
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