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Joined: May 2007
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bditech Offline OP
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Need some help on essential embedded voice mail. got a company that doesn't want voicemail but only on 2 phones. Problem is I turn off voicemail on the ext. but if they send it direct to user voicemail they get (that person isn't available) and they can still leave a message. Anyway to disable that?
Thanks

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Moderator-Avaya-Lucent, Antique Tele
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You can't prevent a user from pressing the envelope button and dialing an extension number + Select to send a caller to a voicemail box.
However, you can take the typical shortcode of #XXX / Voicemail Collect / "#"N and add another like #123 / Barred to prevent transferring to mailbox 123

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bditech Offline OP
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They only want 2 voice mail box one is main phone and the other is the owner have 35 phones

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Moderator-Avaya-Lucent, Antique Tele
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Be creative. Use multiple short codes. Say that the Main mailbox is 100, and the owner is 102.

Remove
#XXX / Voicemail Collect / "#"N

Add
#100 / Voicemail Collect / "#"100
#102 / Voicemail Collect / "#"102

# plus anything else will get wave-off and Incompatible


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And tell them NOT to use the Envelope button for transfers... (That is voicemail Transfer as well)


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