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upstateny #616209 02/05/18 04:15 PM
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Hi I did take IP phone that is working in NH home for weekend and tried on my internet connection it couldn't find the ESI server . com link lost reconnecting . are you saying plug in and go into ESI programming and reprogram remote address?


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maine phone man #616213 02/05/18 04:42 PM
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Originally Posted by maine phone man
Hi I did take IP phone that is working in NH home for weekend and tried on my internet connection it couldn't find the ESI server . com link lost reconnecting . are you saying plug in and go into ESI programming and reprogram remote address?

If a remote phone was working it should work fine at another location.

As far as the one in Florida that isn't working it needs the new public IP address of the system programmed into it. The new 60 key phone allows you to program it with the buttons on the phone. The older 48 key phone needs to be programmed via software from a pc or if it is connected locally to the KSU it will get the new programming.

upstateny #616216 02/05/18 05:24 PM
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no the working ip phone onsite in NH works onsite network but when I tried it at my home it wouldnt find the ESI server


Danny
maine phone man #616231 02/05/18 09:23 PM
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Originally Posted by maine phone man
no the working ip phone onsite in NH works onsite network but when I tried it at my home it wouldnt find the ESI server

Was the port forwarding setup on the router / firewall?

maine phone man #616244 02/06/18 12:03 AM
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ok here what is programmed in ESI
Base IP:192.168.1.251
subnet mask:255.255.255.0
base UDP port: 59000
gateway


Danny
maine phone man #616247 02/06/18 12:40 AM
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ok here what is programmed in ESI when in florida
PBX base IP
Base IP:192.168.1.251
subnet mask:255.255.255.0
base UDP port: 59000
gateway IP: 192.168.1.1
public IP 64.238.161.225
dhcp:disabled

IVC Information:
Mac:00:30:4d:F5:B8:A6
local IP 192.168.1.251
gateway 192.168.1.1
public IP 64.238.161.225
subnet 255.255.255.0
UDP 59101
vlan 1
Qos disable
mask yes
network services processor
NSP Mac 00:30:4d:f5:B8:A7
Nsp Mode NSP-0
Vsp private IP 192.168.1.250
nsp sub 255.255.255.0
Nsp Public IP 64.238.161.225

my remote phone in florida is 192.168.2.100 udp 59203 ext 143

my New hampshire comcast modem external ip 73.68.18.227 I entered in above in public ip address
my internal ip are 10.1.10.1

im thinking the 192.168.1.251 are ip from the router in Florida and need to change to match the comcast modem

your thoughts

Dan


Danny
maine phone man #616256 02/06/18 01:33 PM
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Originally Posted by maine phone man
ok here what is programmed in ESI when in florida
PBX base IP
Base IP:192.168.1.251
subnet mask:255.255.255.0
base UDP port: 59000
gateway IP: 192.168.1.1
public IP 64.238.161.225
dhcp:disabled

IVC Information:
Mac:00:30:4d:F5:B8:A6
local IP 192.168.1.251
gateway 192.168.1.1
public IP 64.238.161.225
subnet 255.255.255.0
UDP 59101
vlan 1
Qos disable
mask yes
network services processor
NSP Mac 00:30:4d:f5:B8:A7
Nsp Mode NSP-0
Vsp private IP 192.168.1.250
nsp sub 255.255.255.0
Nsp Public IP 64.238.161.225

my remote phone in florida is 192.168.2.100 udp 59203 ext 143

my New hampshire comcast modem external ip 73.68.18.227 I entered in above in public ip address
my internal ip are 10.1.10.1

im thinking the 192.168.1.251 are ip from the router in Florida and need to change to match the comcast modem

your thoughts

Dan

Quite frankly my thoughts are you need to hire someone who knows routing and ip addressing and ESI phones to get this to work. But basically the IVC Card needs to be on the same network as the other equipment behind the firewall at HQ. The remote phone needs to be on the same network as the equipment behind the modem / router (either via DHCP or manually setting the address) on the remote side and the firewall at HQ needs to have port forwarding set up to forward traffic from the public IP to the private IP of the system. Once all of the programming is correct on the KSU you can then plug the remote phones in locally and they receive the correct programming or you can use the software to program them at the remote site.

I'm not trying to be a jerk by any means but this stuff requires training from ESI and some networking knowledge.

maine phone man #616278 02/06/18 06:52 PM
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so, i just ran a port query on your new IP...it appears as though you haven't opened up port 59002 TCP ?

as I had said before, you will also need to open up ( port 59101 ( we usually change ours to 59001) on UDP

IP address resolved to c-73-68-18-227.hsd1.nh.comcast.net

querying...

TCP port 59002 (unknown service): FILTERED ( This should say " LISTENING " ) But, you may have it locked down to the outside world ?



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nonameyet #616285 02/06/18 08:39 PM
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PM Brian


Danny
maine phone man #616567 02/13/18 08:41 PM
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Maine Phone Man is all good now.


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
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