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Joined: Feb 2005
Posts: 15
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OP
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Joined: Feb 2005
Posts: 15 |
I am receiving an error message that "All UM ports exceeded the busy threshold time" (code 262, subcode 00020) from an NS700. I cannot locate an "error Code" listing that references this code (or any NS700 code list for that matter) in any of the manuals I have (Programming, Installation, User). Can someone point me in the right direction? It is not causing a problem that we are aware of but if there is a setting that I can change, I would like to do so.
Thank you in advance!
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Joined: Dec 2007
Posts: 6,800 Likes: 18
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,800 Likes: 18 |
Have you looked through your Panasonic Tech Bulletins? Sometimes those will show issues that are "not a problem, and will be fix in next software update". You might also be able to reach out to Panasonic: https://business.panasonic.com/support-officetechnology-communicationsystems[ 7.1.4 Error Messages basically only helps with hardware issues not software timers]
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Joined: Dec 2007
Posts: 386
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Joined: Dec 2007
Posts: 386 |
I believe it means all ports were busy for extended periods of time. 2 port system answering with high call volume?
BTS
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Joined: Sep 2012
Posts: 63
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Joined: Sep 2012
Posts: 63 |
tech support can't seem to help me with error codes.. Seems like they would be more helpful to the manufacturer than to the tech in the field.
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Joined: Dec 2007
Posts: 386
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Joined: Dec 2007
Posts: 386 |
I was told that they are in the service manual? Who are you calling for tech support?
BTS
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Joined: Jul 2006
Posts: 19
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Joined: Jul 2006
Posts: 19 |
List of Errors and Solutions
262 All UM ports • Recommend an increase of
exceeded the busy Activation Key for UM
threshold time
[hh:mm:ss]
• All UM ports
exceeded the busy
threshold time
• [hh:mm:ss] shows
busy continuation
time
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