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Joined: May 2017
Posts: 4
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OP
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Joined: May 2017
Posts: 4 |
Hello!
I'm trying to see how to pass caller id to the phone after a selection is made via auto attendant.
All that shows up is
Line1
Call from InMail (flashes quickly) then Transfer << InMail
Is there a way to show the caller id instead of maybe the line that it's coming in on?
I've tried checking caller id in the following:
20-09-02
14-02-10
14-01-22
15-01-10
Is this possible?
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Joined: Nov 2006
Posts: 704
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Joined: Nov 2006
Posts: 704 |
HI! You should ,,tell us what Trunk service u have from your service provider Analog trunk ,,SIP, T1/ PRI, etc,, also How many rings before it goes to AA??
Last edited by ATechguy; 03/05/18 03:36 PM.
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Joined: May 2017
Posts: 4
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OP
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Joined: May 2017
Posts: 4 |
I knew I missed something. These are analog trunks. Right now we've set the timer in 22-01-04 to be 2, so it goes to AA right away. I guess this might be the reason as it might not have had time to receive the number yet? This is on a lab system as we're testing out a few things so I can make changes quickly.
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Joined: Apr 2005
Posts: 2,500 Likes: 2
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Joined: Apr 2005
Posts: 2,500 Likes: 2 |
Run the wizard in Web Pro for caller ID, it will walk you through each program step by step.
FYI: you did miss a program.
We get old too soon, smart too late
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Joined: May 2017
Posts: 4
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OP
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Joined: May 2017
Posts: 4 |
Thanks i'll take a look 
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