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Joined: Mar 2013
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Where would I program the IVR for a KX-TVA or KX-TDA ?
Thank you
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Joined: Jul 2006
Posts: 2,670 Likes: 9
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I'm not sure what you're asking. The Panasonic TVA series is a Voice Mail system that has a visual setup for IVR functions. It has a comprehensive manual (at least for Pana) that shows you how to interface it to various systems and after that, its a matter of trial and error :-)
The trick to testing is that if you're calling into it for testing from an extension, it can't be one that has a voice mail box. Then the system knows you are an internal user and won't play the menus.
Carl
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Joined: Mar 2013
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Thank you, I programmed the IVR, but the incoming calls dont go to it. They ring the phones. I went into the TDA programming, and went to 10 (CO & Incoming) and went to DIL table The VM trunk group is set to 1, and there were ring groups by day and night. So I removed them, but it still doesnt go to the menu.
Thank you
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Joined: Jul 2006
Posts: 2,670 Likes: 9
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Put it back! Did you provision the Auto Attendant extension to intercept to the TVA? It's done in the trunk assignments. What happens when you dial 500 from a phone that is assigned a mailbox?
Again, this is one of those "call your dealer" threads. It's beyond the scope of this forum (not part of the user manual) to provision your TDA.
Carl
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