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Joined: Mar 2018
Posts: 5
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Help,
We are getting hundreds of ghost call from numbers like 1999401197792072 and 11110119779207250
Can I block them?
Thanks,
Brian Kinney
Brian Kinney
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Joined: Dec 2010
Posts: 681
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What kind of service do you have? Sip, Analog, PRI?
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Joined: Mar 2018
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I think it's Sip.
The kind of calls are called "Ghost Calls†and that happens when there are packets of data left in the telephone system. Those calls never come to our network as they are internal to you and your telephone system, However, your PBX technician should be able to rectify the issue very easily by either restricting the calls or send any calls with the matching call ID to an empty extension within the system and that way will never bother you again. Please let me know if there is any other question I can answer for you today.
Brian Kinney
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Joined: Dec 2010
Posts: 681
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Uummm... Did you just answer your own question?
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Joined: Mar 2018
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Yes.
The company that handled our phone system has closed down. They did email the answer but I need help on how to do it.
Brian Kinney
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Joined: Dec 2010
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What software version is the system?
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Joined: Jan 2010
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Sounds like you are using a older version software, it's needs to be above 4.70 to stop calls from unrecognised IP addresses.
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Joined: Mar 2018
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This may be a dumb question but how do I find the software version?
Brian Kinney
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
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If you're looking at the system through DM it's at the bottom of the border. Next to the system IP and type.
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