Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
Joined: May 2018
Posts: 11
fraz0r Offline OP
Member
OP Offline
Member
Joined: May 2018
Posts: 11
Hi all,
I didn't change my admin password but I'd like to know how i can reset without losing the configuration of my Samsung Office Serv 7400.
Yesterday I changed the gateway, after a restart I can't login using DM 5.01 2017.02.20, I don't know why but now I can't login, the Office Serv is still working, the configuration of the phones hasn't changed. I tried all the default password and I can't login with DM, using telnet, HTTP, HTTPS protocol.
What can I do now? Is there any way to administer my Office Serv 7400? Take in mind I have a backup I can upload if I can login... Thanks in advance!

Atcom VoIP Demo
VoIP Demo
Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
Why don't you go in through a keyset and look at the ip address

Joined: May 2018
Posts: 11
fraz0r Offline OP
Member
OP Offline
Member
Joined: May 2018
Posts: 11
I Know the IP address, it's not that the problem. I reach my Office Serv 7400 on the network but I can't authenticate. I wrote that I changed it's gateway, it's been the only change I did to my configuration and after I rebooted. After this I can't login, I don't know exactly what happened

Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
And you can check the gateway and subnet through kmmc as well.Obviously there is a problem with something you changed. Hook up a pc directly to it and see what happens.

Your original question was is there another way to administer my 7400.And I did answer your question yes kmmc

If you had a password problem then the error would be wrong password.If you have an ip problem then the error message should be check the link

Joined: May 2018
Posts: 11
fraz0r Offline OP
Member
OP Offline
Member
Joined: May 2018
Posts: 11
Where can I find a link to download KMCC? some pdf to understand more?

Joined: May 2018
Posts: 11
fraz0r Offline OP
Member
OP Offline
Member
Joined: May 2018
Posts: 11
Tryng to login with DM after putting my password it says "Login Error Invalid"

Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
Originally Posted by fraz0r
Where can I find a link to download KMCC? some pdf to understand more?

Programming from a keyset

Joined: May 2018
Posts: 11
fraz0r Offline OP
Member
OP Offline
Member
Joined: May 2018
Posts: 11
Can you tell me exactly the procedure? where can I find the correct codes to insert using a Keyset? Sorry I'm a neofit with PBXs. Is it possible someone changed the password before, maybe some days ago and and it's been effective the new one after a restart?

Joined: Jun 2006
Posts: 2,965
Likes: 3
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 2,965
Likes: 3
Are you ticking the encryption box on the login screen in DM?

Also being a 7400 it's likely the opposite of what you said.

They have a tendency if not initialized correctly on first startup to revert to old programming radomly after a restart (usually after power loss, but not to say a warm restart like you did wouldn't do it)

Joined: May 2018
Posts: 11
fraz0r Offline OP
Member
OP Offline
Member
Joined: May 2018
Posts: 11
Yes I'm ticking the encryption box on the login screen in DM. I restarted correctly using DM, but at the same time I know before there has been a power loss. I know I didn't change the password and I think it has lost also the licence for 3rd party phones...

Page 1 of 3 1 2 3

Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
pvj 11
ramo 11
Toner 7
dans 5
Who's Online Now
2 members (Carl Navarro, Mercenary Roadie), 42 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5