web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#620111 05/22/18 04:48 AM
Joined: May 2018
Posts: 5
Member
OP Offline
Member
Joined: May 2018
Posts: 5
Hi,

i am having an issue with a phone in our current system. we have the NEC SL1100 installed with 3 extensions, two of the extensions are working fine but the third extension has no power

i have checked all cables and all are fine i have even swapped the wiring over and the extension in question illuminates if conected to one of the other extensions wiring.

i have a analouge line that operates three extesions

i expect there is an option in the cabinet that needs turning on in order to restore the service to the extension but not sure

hope someone can help been trying to fix this issue for over a week.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
You have a wiring issue, confirm the connector going into the mother board for the digital stations is good, you may try to re-crimp it if you have the tool to do so.

I have had a few pre-made cables over the years with one of the connectors not crimped down all the way.


We get old too soon, smart too late
Joined: Oct 2012
Posts: 251
Member
Offline
Member
Joined: Oct 2012
Posts: 251
Have you rebooted the system? I've had this occur in the past and resetting the system will clear the issue unless there is a wiring connection issue with that port


www.highspeedtele.com
Dallas & Fort Worth, TX
Joined: May 2018
Posts: 5
Member
OP Offline
Member
Joined: May 2018
Posts: 5
I Hvae noticed in the option 10-03 : ESI (Channel 1) Configuration

i have extension 1 & 2 set up as MTL lines with 12 line selected

but on line 3 the 12 line option is not there and it wont let me select it

Joined: May 2018
Posts: 5
Member
OP Offline
Member
Joined: May 2018
Posts: 5
i have also just rewired the from the connector on the motherboard but still no joy

Joined: Mar 2013
Posts: 144
Member
Offline
Member
Joined: Mar 2013
Posts: 144
Rewire to port 4 and swap bad station port with 204 (or whatever your numbering is)

Last edited by usbuild; 05/23/18 08:19 AM.
Joined: May 2018
Posts: 5
Member
OP Offline
Member
Joined: May 2018
Posts: 5
hi have tried that and still no joy frown

Joined: Mar 2013
Posts: 144
Member
Offline
Member
Joined: Mar 2013
Posts: 144
Unplug connector from ESI 1-4 and plug it into ESI 5-8. Check what extension numbers showed up on all phones

Joined: May 2018
Posts: 5
Member
OP Offline
Member
Joined: May 2018
Posts: 5
just done the above and have the following extension numbers coming up.

are 204 witch was 200
and 202 witch 201
however 203 is still dead

i hve also just left the plug in the ESI 1-4 and one in ESI 5-8 and wired up the extension that is dead and his has activated it showing extension 204

seem like 203 is not working for some reason

Joined: Mar 2013
Posts: 144
Member
Offline
Member
Joined: Mar 2013
Posts: 144
It’s either bad port or wiring between connector and 66 block
Swap station port 203 to 204 through system programming

Page 1 of 2 1 2

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,706 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
3 members (JBean3329, mongo5150, Curlycord), 101 guests, and 242 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5