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Joined: Apr 2016
Posts: 15
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Joined: Apr 2016
Posts: 15 |
Is snmp enabled on the IP5022 phones? Location has intermittent issue with a few phones re-booting. He wants to use a network monitoring utility but it requires the device to have snmp enabled.
dave
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Joined: Aug 2002
Posts: 4,935 Likes: 1
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So many questions to ask lets start with a easy one, what system?
Just an old phone man just trying to stay busy selling hosted solutions and POTs line replacement devices.
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Joined: Apr 2016
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CIX 100 USING MIPU'S...
DAVE
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Joined: Jun 2005
Posts: 2,733 Likes: 7
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Joined: Jun 2005
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I have spent a some time at various locations with rebooting phones. Usually the phones reboot when they don't get a response to a keep-alive ping. Per my conversations with support, you may want to make sure that the phones and MIPU are on the latest firmware.
Also I was told by Toshiba support that they have found that some network monitoring tools will actually cause the phone to reboot.
Typically I see this more common when the phones are at a different location then the PBX. It is more rare when the phones are on the same network as the MIPU.
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