Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#622198 07/25/18 05:14 AM
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
We have a customer that we found was hacked, resulting in the usual notification numbers to the Philippines, etc. I got rid of all of that stuff, but the system memory report still shows it being at 100% full. The customer says that they've been receiving calls from the system warning them of it being over 80% capacity for a while. I ran a mailbox report and didn't see anything out of the ordinary, but I had them delete all of their old messages, which allowed enough memory for the system to run.

Still, they are not able to re-record any custom service menu recordings. Something is eating up all of the system's memory that I can't see. I don't know if it might be log files, or deleted messages still in there, or something else. Someone suggested the installation of a memory expansion, but the customer isn't having any part of that. They're only using about ten mailboxes with moderate message traffic. Is there somewhere in the system's utilities where I can go to delete unnecessary files in order to free up space?


Ed Vaughn, MBSWWYPBX
Atcom VoIP Demo
VoIP Demo
Joined: Oct 2007
Posts: 305
C5Z Offline
Member
Offline
Member
Joined: Oct 2007
Posts: 305
When you delete old messages, the system still retains them until 1:00 am the next day, then it will purge them out. You can also delete the prompts under Guidance 2 (Spanish?) that will free up some space.

Kevin


Instructions are just one man's opinion on paper
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
I agree about the 1:00 AM cleanup, and it actually worked for another customer with this issue. I believe that there are over 100 deleted messages in mailbox 101 if I recall correctly. They don't show up in the mailbox report, but if you go in as a user and listen to new, saved and deleted messages, they are there. I'm sure that those deleted messages that are hanging on are what is eating up the memory. I wish there was a way to delete them manually, but that doesn't seem to be an option.

Deleting the Spanish prompts sounds like a good idea for creating space too. Thanks for the suggestion.


Ed Vaughn, MBSWWYPBX
Joined: Dec 2007
Posts: 6,750
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,750
Likes: 10
You can speed up the deleting the deleted files by changing they system time to 12:58 AM and was a few minutes. Don't forget to change the time back.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
I'm bumping this thread in hopes of getting a definitive answer. I'm sure that there are more members here with Panasonic experience, especially moderators.


Ed Vaughn, MBSWWYPBX
Joined: Dec 2007
Posts: 6,750
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,750
Likes: 10
Originally Posted by EV607797
I'm bumping this thread in hopes of getting a definitive answer. I'm sure that there are more members here with Panasonic experience, especially moderators.
bump


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
Well, I guess I'll try bumping this question one more time. I usually come here to help answer questions and rarely ask. I'd really appreciate some feedback from someone before I have to abandon this customer.


Ed Vaughn, MBSWWYPBX
Joined: Dec 2007
Posts: 386
Member
*****
Offline
Member
*****
Joined: Dec 2007
Posts: 386
PM Sent


BTS
Joined: Mar 2018
Posts: 345
Likes: 1
Member
Offline
Member
Joined: Mar 2018
Posts: 345
Likes: 1
You might do a memory card usage report and see what that turns up.

I don't remember what report gives you number of messages in mailbox, but it seems like it's not the one you first think of.

You might also look at message status report. Some box might have a lot of old messages that didn't get deleted.


The Cloud is just someone else's computer!
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
OP Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
Originally Posted by Daniel
You might do a memory card usage report and see what that turns up.

I don't remember what report gives you number of messages in mailbox, but it seems like it's not the one you first think of.

You might also look at message status report. Some box might have a lot of old messages that didn't get deleted.

Oh, there's no doubt that there are something like 1,036 deleted messages in mailbox 101. I can still listen to every single one of them, but there's no option for deleting them. I'm sure that's where the problem is. Why in the world would a system keep deleted messages after house cleaning time that night?


Ed Vaughn, MBSWWYPBX
Page 1 of 2 1 2

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,832
Posts636,785
Members49,649
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
bravesfan, cjvio, Cory S., Jack Scott, l.landeche, TexasD
Newest Members
devben, bubblegum, Carl Arnold, Marjan Shaw, KoolBreeze
49,648 Registered Users
Top Posters(30 Days)
ramo 13
pvj 11
Toner 9
Who's Online Now
0 members (), 184 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5