web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2006
Posts: 1,384
Likes: 6
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,384
Likes: 6
SV9100 with UC Suite. Things were working fine. Then the customer changed out a handful of computers. I loaded the UC Suite desktop software on the new pc's and UC came up fine, except for the part where the user right clicks on a call in the call log to call them back. You can call back an internal intercom number, but not an external phone number.

When I tried it, the phone display showed only the first number was dialed. When the system recognized no more digits were coming, it hung up. The call log showed an outgoing call with only the first three numbers.

I can't find any setting I might have missed that would fix this. During the setup, it asked if I wanted to be able to dial a number from a web page, and i said yes. One user uses this feature a lot, so I know it worked before. Any thoughts on what I'm missing?

Thank you.
Jim

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
You have to go into phone and modem setup on the PC to get it setup to dial 9 etc.

Joined: Oct 2006
Posts: 1,384
Likes: 6
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,384
Likes: 6
I'll check it out. Thanks for the tip Coral Tech.

Joined: Oct 2006
Posts: 1,384
Likes: 6
Yoda Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 1,384
Likes: 6
That was it. Never gave phone and modem settings in windows a thought. How soon I forget!

Thank you.
Jim


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,096 Shoretel
187,702 CTX100 install
186,790 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
0 members (), 115 guests, and 238 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5