|
|
|
|
Joined: Sep 2018
Posts: 3
Member
|
|
Member
Joined: Sep 2018
Posts: 3 |
Hello,
I have recently purchased an Officeserv 7200 with MCP card including RCM daughterboard and 8 TRK analog line card amongst others. I have two BT lines plugged into the TRK card and two VOIP lines from a Draytek router also plugged into the TRK card.
I am trying to get caller line ID working on the incoming phone lines, however I am finding that this works fine with my VOIP analog lines that come in, but not with the normal BT line (which does have caller ID enabled on the line and it works when you plug a caller ID phone directly into the incoming socket).
What am I doing wrong?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2010
Posts: 681
Member
|
|
Member
Joined: Dec 2010
Posts: 681 |
When a call comes in on the BT lines, what does the display show on the phones? Also do you have CID allow on all lines in trunk CID?
|
|
|
|
|
Joined: Sep 2018
Posts: 3
Member
|
|
Member
Joined: Sep 2018
Posts: 3 |
When calling on a BT Line it just shows:
Call for 501
701:
When calling on a Draytek Trunk Line it shows::
44XXXXXXXXXXXX (i.e. the caller line ID)
Call for 501
I do have CID allowed on all the trunk lines.
|
|
|
|
|
Joined: Jun 2005
Posts: 574
Member
|
|
Member
Joined: Jun 2005
Posts: 574 |
Try turning cid with mmc 425
|
|
|
|
|
Joined: Sep 2018
Posts: 3
Member
|
|
Member
Joined: Sep 2018
Posts: 3 |
Bought an MP20 card with 4.80 firmware and that works - MCP card must be too old to cope with BT caller line ID. Thanks for those that tried to help.
|
|
|
|
Forums84
Topics94,494
Posts639,868
Members49,836
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
240
guests, and
39
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
