web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2018
Posts: 4
Member
OP Offline
Member
Joined: Oct 2018
Posts: 4
My company will soon be retiring our Toshiba Strata CIX 670 phone system. Before having it go out the door, I want to ensure all voicemails have been erased. A number of users have many messages sitting in their saved voicemail folders, so I would like a way of just doing a mass purge. Can someone provide advice on how best to wipe all the voicemails from the system? The system will not be used again, so I don't need to worry about preserving any data or settings once the day comes to shut it down.

Thanks!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Online Thinking
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Easiest way is to remove the voice mail card and break it in half then sent it, along with the rest of your system to your local e-cycler. There are plenty in the D.C. area.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Oct 2018
Posts: 4
Member
OP Offline
Member
Joined: Oct 2018
Posts: 4
Thanks, Prof. I like that idea!

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
There are different types of voicemail systems for the CIX 670. Some, like the iES32 have a hard drive, while others store everything on a Flash drive.
If you destroy the media (hard drive or flash drive) that voicemail system can't be used again, so might as well recycle it. Sometimes the voicemail system is not in the CIX cabinets, but is a separate, external PC.

The DOS systems with a flash drive (IVP8) have battery with a jumper. Removing the jumper will basically reset it to almost factory. The flash drive is non-volatile, so removing the battery basically tells the system to load the original settings, but I think that the default main greeting is not restored for some reason. The systems with a hard drive don't have this reset option. A Toshiba tech could log into the system and reinstall the software with default database

Last edited by newtecky; 10/03/18 02:25 AM.
Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
It would help if we knew what type of voicemail you had installed and then we can advise you correctly on how to reset/default the device


Regards
Carl
Joined: Oct 2018
Posts: 4
Member
OP Offline
Member
Joined: Oct 2018
Posts: 4
The type of voicemail system installed is iES16.

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
An iES uses a flash drive, but there isn't a way to reset the system (that I am aware) without connecting to the system's desktop and reinstalling the voicemail software.

So, it's up to you. If you pull out the CF card and toss the rest in the recycle waste.

Due to the software and licensing, the card minus the flash drive could only be restored to be functional an authorized repair center. It may be hard to resell a non working system on eBay.

Or you can find someone that may be able to log into this system, delete messages, and reinstall the Stratagy software with default settings.

Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
You could always delete the mailbox folders this will delete the greetings and names and then do the same for the messages.
You will need to browse to the IP address of the iES16 or use Netmeeting to get to the desktop of the NT4 OS.


Regards
Carl
Joined: Oct 2018
Posts: 4
Member
OP Offline
Member
Joined: Oct 2018
Posts: 4
Thanks for all the advice. I see the 512MB CompactFlash card attached to a card inside the voicemail cabinet. I think I'll go with the plan of erasing/destroying the CF card and then having our electronics recycler take the system away.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
3 members (Toner, Curlycord, Professor Shadow), 97 guests, and 243 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5