atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya IPO Basic Intercom

Need to find out how to set extensions to auto intercom. Customer wants intercom calls on a couple of extensions to go straight to speaker so they can talk back and fourth. Sounds simple, just can't find where to make that change.

I'm not familiar with IPO, but some of the systems I work on there is a fixed hard button that makes that happen.

You have to do it on the phone itself, if you want it to receive Auto Intercom calls all the time, without any intervention by the person placing the intercom call

Features
Call Settings
Internal Auto-Ans
Change (to ON)
Save

If you want to make it like a Partner system, where you dial Intercom xx and you RING the extension, and dial Intercom *xx to Auto Intercom the extension, you can do a couple of things

Add a Dial Direct button with the Action Data box left blank. Caller would press this button before dialing the extension number, and it would be received as an Auto Intercom

Add a short code, making sure to delete or change conflicting short codes, something like *2XX / Dial Direct / 2N Caller would dial 2xx to RING the other extension, or dial *2xx to Auto Intercom the other extension

Is this Basic Edition? Or Essential Edition or higher?

If Essential Edition or up:

I like to make 2 system short codes on IPO.
One for transferring directly to voicemail, and one to page a single phone.

To page a single phone make a system short code:

*XXX
Dial Direct
N

So if your extensions are in the 500 range... dial *502, which will make extension 502 go off-hook, and you have a 2 way speakerphone conversation.

Obviously the number (*XXX) is arbitrary, as you dont want to interfere with any other short codes you are using.

TTT Types faster....

Both ways will work...

Looking at the posted times....TTT beat me by 10 seconds...

Thanks!